Solangy Ortiz
Rossville,GA
Summary
With a proven track record at Walmart, I excel in leading teams to enhance productivity and customer satisfaction. Skilled in group facilitation and effective communication, I've developed strategies that significantly improve service levels. My experience spans from overnight stocking to contact tracing, highlighting my adaptability and focus on achieving tangible results.
Overview
8
8
years of professional experience
Work History
Overnight Stocking Manager
Walmart
Centereach, NY
03.2023 - 01.2025
- Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback (Tour-to-Teach), communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing guidance to implement business solutions, and communicating business objectives to teams effectively.
- Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assign duties, set clear expectations, provide associate recognition, communicate expectations consistently and effectively ensure diversity and inclusion awareness, recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
- Ensured compliance with regulations and company policies.
- Conducted performance reviews for team members.
Overnight Stocking Team Lead
Walmart
Islandia, NY
03.2022 - 03.2023
- Delegate daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborate with management team to implement new work procedures or policies.
- Oversee assigned areas of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages.
- Trained new staff in relevant processes and procedures.
Online Personal Shopper
Walmart
Islandia, NY
11.2021 - 03.2022
- Pick daily online orders using handheld device as well as prepare staging for proper dispense to our customers.
- Assisted in selecting items according to customer preferences.
- Dispense orders to our customers and engage them in conversation throughout the dispensing process.
- Satisfied customers with quick, accurate service under tight deadlines.
Contact Tracer
Insight Global (NYC Health + Hospitals)
Brooklyn, NY
06.2020 - 04.2021
- Take incoming calls and make outbound calls to individuals who may have been infected by Covid-19, to identify what other individuals they may have been in contact with in order to help slow the spread of the virus.
- Use a web-based client resource management (CRM) platform to document symptom status of contacts, and provide information regarding next steps, which may include testing, quarantine or isolation.
- Conducted telephone interviews with individuals who tested positive for COVID-19 and collected information about their close contacts.
- Maintained up-to-date knowledge of state and federal regulations related to contact tracing activities.
Member Service Representative
Fidelis Care
Queens, NY
07.2018 - 05.2020
- Enhanced member relationships by providing excellent service during each interaction.
- Presented and explained services and products to meet member needs.
- Track, file, and enter all technical documentation to ensure all member accounts correctly reflect the activity that was performed; simultaneously listening and accurately capturing information and the interaction with the member in our system; completing all necessary paperwork, documentation, member requests and inquiries.
- Handled customer complaints in an efficient and courteous manner.
- Greeted customers in a friendly and professional manner.
Registration Manager
Bedford Stuyvesant Family Health Center
Brooklyn, NY
05.2017 - 05.2018
- Maintain and oversee the patient registrations, insurance verifications and identifying trends.
- Advise staff on issues arising from day-to-day operations and provide necessary coverage.
- Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information.
- Maintain monthly schedule for all employees in the Registration Department.
- Trained staff in registration procedures and oversaw their performance during events.
Education
Certificate - Medical Office Administration
Hunter Business School
Medford, NY06-2012
Skills
- Group facilitation
- Safety oversight
- Team Training
- Team Development
- Personable and friendly
- Effective Communication
Timeline
Overnight Stocking Manager
Walmart
03.2023 - 01.2025
Overnight Stocking Team Lead
Walmart
03.2022 - 03.2023
Online Personal Shopper
Walmart
11.2021 - 03.2022
Contact Tracer
Insight Global (NYC Health + Hospitals)
06.2020 - 04.2021
Member Service Representative
Fidelis Care
07.2018 - 05.2020
Registration Manager
Bedford Stuyvesant Family Health Center
05.2017 - 05.2018
Certificate - Medical Office Administration
Hunter Business School
Similar Profiles
Marlies RodgersMarlies Rodgers
Lead Specialist – Store Executive Escalations at WalmartLead Specialist – Store Executive Escalations at Walmart
Niolopuahokuahi-ahi Cockett-SaitoNiolopuahokuahi-ahi Cockett-Saito
Team Associate at WalmartTeam Associate at Walmart
Anna Marie CasinovaAnna Marie Casinova
Associate at WalmartAssociate at Walmart
Ashley LawrenceAshley Lawrence
Order Filler at WalmartOrder Filler at Walmart
Larry ClineLarry Cline
Sales Engineer at Precision Products Inc.Sales Engineer at Precision Products Inc.