Solanje Mwamini
Katy
Summary
Compassionate Birth and Postpartum Doula with background in providing emotional, physical, and educational support to mothers and families during childbirth and postnatal period. Possess strong advocacy skills, supporting informed decision making for birthing choices. Known for creating calm, nurturing environments that facilitate positive birth experiences. Contributed significantly in educating new parents on newborn care and postpartum recovery.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Birth and Postpartum Doula
Self Employed Services
Houston
01.2020 - Current
- Helped new mothers adjust to their changing roles as they become parents by offering guidance on sleep training methods or parenting styles if needed.
- Educated women on birth options, positive strategies and unique health issues.
- Provided emotional support and physical comfort measures to laboring mothers.
- Demonstrated best angles and positioning to support and enable women to successfully breastfeed babies.
Healthcare Customer Service Representative
TTEC
09.2024 - 02.2025
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Managed customer inquiries through telephone, email and social media interfaces.
Customer Service Assistant Supervisor
Amazon
Houston
02.2022 - 06.2024
- Trained, managed and motivated employees to promote professional skill development.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Education
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Patient education
- Pregnancy support
- Emotional support
- Healthcare regulations
- Employee training
- Scheduling efficiency
- Appointment scheduling
Languages
English
Professional
Swahili
Native/ Bilingual
Kirundi
Native/ Bilingual
Certification
- Doula certified
Timeline
Healthcare Customer Service Representative
TTEC
09.2024 - 02.2025
Customer Service Assistant Supervisor
Amazon
02.2022 - 06.2024
Birth and Postpartum Doula
Self Employed Services
01.2020 - Current
Some College (No Degree) -
Houston Community College