A well-presented, charismatic and sociable young person who would like to pursue a career using my bilingual skills to help customers in special circumstances.
Overview
11
11
years of professional experience
Work History
Project Manager
Europastry USA, Inc.
06.2021 - 02.2023
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Achieved project deadlines by coordinating with contractors to manage performance.
Identified plans and resources required to meet project goals and objectives.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Monitored project performance to identify areas of improvement and make adjustments.
Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Provided detailed project status updates to stakeholders and executive management.
Managed projects from procurement to commission.
Sales Analyst
Europastry USA, Inc.
06.2020 - 02.2021
Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
Increased sales efficiency by streamlining data analysis and reporting processes.
Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.
Developed custom dashboards for management, enabling real-time tracking of critical KPIs without manual intervention required.
Implemented process improvements to expedite data collection, leading to faster decision making within the organization.
Streamlined communication between departments by creating clear, concise reports on key findings from data analyses.
Conducted regular product training sessions for the sales team to ensure a deep understanding of offerings and value propositions.
Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
Collaborated with marketing teams to develop targeted campaigns that drove increased leads and conversions.
Enhanced profitability with thorough sales trend evaluations and strategic recommendations.
Contributed to the design of innovative incentive programs that boosted sales team motivation levels significantly.
Played an integral role in new product launches by conducting thorough market research and providing actionable insights for success.
Increased market share by devising plans based on research findings and data.
Built relationships with customers and community to promote long term business growth.
Contributed to team objectives in fast-paced environment.
Negotiated prices, terms of sales and service agreements.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Stayed current on company offerings and industry trends.
Production Reporting Supervisor
Europastry USA, Inc.
05.2019 - 06.2020
Supervise and manage the data entry within the MRP system.
Review daily production data entry into the manufacturing system, including labor and raw material consumption from production paperwork and verification of data.
Constantly update and verify new information from costing sheets into the MRP system.
Daily use WP process to show the efficient running time of production lines.
Ensure production downtime and waste reports are according to company standard waste target.
Review reports detailing consumptions and send for corrections as needed to responsible team members.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Maintained compliance with company policies, objectives, and communication goals.
Evaluated employee performance and coached and trained to improve weak areas.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Achieved results by working with staff to meet established targets.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Production Reporting Analyst
Europastry USA, Inc.
04.2017 - 04.2018
Inputted accurate, precise, and reliable data into the MRP system during the testing phase
In order to be able to report the daily raw material and packaging consumption into the JDE MRP system, as the key user, my priority was to create WA/WS processes
Added new information related to labor, waste, yield, and manufacturing hours to the costing sheets as it was crucial at the beginning for data verification purposes
Created on boarding process for data entry clerks to make sure it was an easy transition before the implementation of the new MRP system
Trained two data entry clerks that are responsible for the data entry of the consumptions inside the MRP system
Created step by step detailed manuals for different departments to help in the transition from Theos to JDE (J.D
Edwards World Solution Company), new MRP system.
Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Validated results and performed quality assurance to assess accuracy of data.
Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Queried databases for information needed for report processing.
Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Monitored compliance and filing requirements in conjunction with staff and management.
Gathered, organized and input information into digital database.
Devised and implemented processes and procedures to streamline operations.
Labor Coordinator
Europastry USA, Inc.
11.2016 - 04.2017
Worked with General Plant Manager to reduce labor cost for both facilities
Identified labor needs in different departments and worked with managers to improve in those areas
Coordinated and implement 3 shifts in the North facility to reduce labor costs
Managed travel and expense reports for different departments and facilities
Prepared and posted labor schedule for both facilities according to manufacturing needs
Maintained and updated on a daily basis Excel master file for new hires and current active employees for better scheduling
Requested weekly hiring needs based on department needs for production and sanitation
Coordinated approved time off with managers in different department
Distributed and generated finalized approved vacation letters to staff notifying of the same
Updated and maintained Tugboat (vacation scheduling software) with employee sensitive information.
Manufacturing Administrator
Europastry USA, Inc.
02.2014 - 11.2016
Handled all payroll activities for 200+ employees and ensured posting of hours was completed before the given timeline
Answered incoming calls (avg
20/day) resolving issues with employees
Occasionally recorded, transcribed and distributed minutes of meetings
Trained 2 administrative assistants during a period of expansion, ensuring that they pay explicit attention to company policies and minute details
Developed new filling and organizational practices that it is still used today by current administrator
Opened, sorted and distributed incoming messages and correspondence
Ordered and maintained office supplies being careful to adhere to budgeting practices
Recorded, transcribed and distributed minutes of meetings
Greeted visitors and determined to whom and when they could speak with specific individuals
Maintained utmost discretion when dealing with sensitive topics.
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Collected, validated, and distributed information to employees.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Entered and maintained departmental records in company database.
Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Improved employee productivity with effective time management strategies for daily tasks.
Troubleshot employee concerns and recommended corrective actions to resolve issues.
Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Generated reports to suggest corrective actions and process improvements.
Coordinated with human resources department to handle payroll and personnel databases.
Reduced overhead costs through careful budget management and resource allocation.
Branch Administrator
THE BRICKMAN GROUP LTD, LLC
08.2013 - 11.2013
The main contact person in the Branch responsible for coordinating communications among customers, the Branch team, Brickman regional and corporate offices. Responsible for Billing, Accounts Receivables, Accounts Payable, and Payroll Entry.
Effectively resolved conflicts among staff members by utilizing excellent interpersonal skills diplomacy.
Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
Handled confidential information professionally safeguarding sensitive company data at all times.
Administered payroll tasks accurately ensuring all employees were paid on time without discrepancies.
Strengthened customer relationships by delivering top-notch service, understanding client needs, and offering customized solutions.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Office Assistant
LNK International Inc
01.2013 - 08.2013
Worked assisting supervisors and managers in production
Provided M# for bottles and caps.
Maintained and updated office records, both digital and physical.
Warehouse Worker
LNK International Inc.
09.2012 - 01.2013
Used hand tools and motorized equipment, such as forklifts, to move manufactured goods and materials to and from storage or production areas, loading docks, delivery vehicles
Prepared orders by processing requests and supplied production lines.
Performed general housekeeping and cleaning tasks.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Checked packages and merchandise for damage and notified vendors.
Loaded, unloaded, and moved material to and from storage and production areas.
Consistently lifted materials weighing as much as 50 pounds.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Completed cycle counts and monthly inventory.
Drove forklifts, pallet jacks and other equipment to move materials.
Capsule Inspector
NBTY
01.2012 - 04.2012
Verified that the quality and integrity of the product under the direction of the Manager, Supervisor, or Lead Person
Visually inspected soft gels and remove unacceptable soft gels.
Education
Associate of Arts - Psychology
Suffolk County Community College
Brentwood, NY
03.2013
Skills
Excellent communication skills
Microsoft Word, Outlook, and Excel
ADP & Kronos Payroll
Multitask
Actively work with MRP/ ERP system
Labor coordinator for employees
Bilingual - Spanish
Resourceful problem solver
Accomplishments
Production Reporting Supervisor
Wenner Bakery – Bayport, NY
Supervise and manage the data entry within the MRP system.
Review daily production data entry into the manufacturing system, including labor and raw material consumption from production paperwork and verification of data.
Constantly update and verify new information from costing sheets into the MRP system.
Daily use wp process to show the efficient running time of production lines.
Ensure production downtime and waste reports are according to company standard waste target.
Review reports detailing consumptions and send for corrections as needed to responsible team members.
Production Reporting Analyst
Wenner Bread Products - Bayport, NY
Inputted accurate, precise, and reliable data into the MRP system during the testing phase.
In order to be able to report the daily raw material and packaging consumption into the JDE MRP system, as the key user, my priority was to create WA/WS processes.
Added new information related to labor, waste, yield, and manufacturing hours to the costing sheets as it was crucial at the beginning for data verification purposes.
Created on boarding process for data entry clerks to make sure it was an easy transition before the implementation of the new MRP system.
Trained two data entry clerks that are responsible for the data entry of the consumptions inside the MRP system.
Created step by step detailed manuals for different departments to help in the transition from Theos to JDE (J.D. Edwards World Solution Company), new MRP system.
Labor Coordinator
Worked with General Plant Manager to reduce labor cost for both facilities.
Identified labor needs in different departments and worked with managers to improve in those areas.
Coordinated and implement 3 shifts in the North facility to reduce labor costs.
Managed travel and expense reports for different departments and facilities.
Prepared and posted labor schedule for both facilities according to manufacturing needs.
Maintained and updated on a daily basis Excel master file for new hires and current active employees for better scheduling.
Requested weekly hiring needs based on department needs for production and sanitation.
Coordinated approved time off with managers in different department.
Distributed and generated finalized approved vacation letters to staff notifying of the same.
Updated and maintained Tugboat (vacation scheduling software) with employee sensitive information.
Manufacturing Administrator
Handled all payroll activities for 200+ employees and ensured posting of hours was completed before the given timeline.
Answered incoming calls (avg. 20/day) resolving issues with employees.
Occasionally recorded, transcribed and distributed minutes of meetings.
Trained 2 administrative assistants during a period of expansion, ensuring that they pay explicit attention to company policies and minute details.
Developed new filling and organizational practices that it is still used today by current administrator.
Opened, sorted and distributed incoming messages and correspondence.
Ordered and maintained office supplies being careful to adhere to budgeting practices.
Recorded, transcribed and distributed minutes of meetings.
Greeted visitors and determined to whom and when they could speak with specific individuals.
Maintained utmost discretion when dealing with sensitive topics.
Office Assistant
LNK International Inc - Hauppauge, NY
Worked assisting supervisors and managers in production.
Provided M# for bottles and caps.
Warehouse Worker
LNK International Inc. - Hauppauge, NY
Used hand tools and motorized equipment, such as forklifts, to move manufactured goods and materials to and from storage or production areas, loading docks, delivery vehicles.
Prepared orders by processing requests and supplied production lines.
Capsule Inspector
NBTY - Bayport, NY
Verified that the quality and integrity of the product under the direction of the Manager, Supervisor, or Lead Person.
Visually inspected soft gels and remove unacceptable soft gels.
Associate of Arts: Psychology
Suffolk County Community College - Brentwood, NY, USA
From August 2010 to March 2013
Educational Opportunity Program Graduate 2013
Safety Committee Member
E-Verify Certified
Operator Certifications By OSHA (Swing Reach, Ride on jack, Sit down Forklift)
Certificate of Academic Achievement EOP 2012 & 2013
Eastern Suffolk BOCES Early Childhood One- Year Completion Certificate