Summary
Overview
Work History
Education
Skills
Timeline
Generic

Solaya Allen

Summary

Customer-focused professional with experience in fast-paced environments, delivering exceptional service and building strong client relationships. Skilled in multitasking, problem-solving, and addressing customer needs promptly and effectively. Known for maintaining organization, cleanliness, and a positive attitude while working collaboratively with teams. Ready to apply my strong communication skills and commitment to customer satisfaction in a dynamic customer service role.

Overview

10
10
years of professional experience

Work History

Barista

Starbucks
10.2022 - Current
  • Delivered high-quality beverages in a fast-paced environment, ensuring consistency and customer satisfaction.
  • Maintained cleanliness and organization of the bar area, upholding hygiene standards and operational efficiency.
  • Provided exceptional customer service by promptly addressing and resolving customer inquiries and concerns.
  • Ensured the overall cleanliness and orderliness of the café, promoting a welcoming atmosphere for customers.
  • Managed multiple roles simultaneously, contributing to smooth daily operations and efficient workflow.
  • Collaborated effectively with team members to provide timely service, enhancing the customer experience in both the drive-thru and café areas.

Dental Assistant

iSmile Orthodontics
06.2022 - 09.2022
  • Performed bonding and debonding procedures for both braces and Invisalign patients, ensuring precision and patient comfort.
  • Delivered exceptional customer care, especially during peak hours, while maintaining a professional and welcoming environment.
  • Executed timely and accurate adjustments to orthodontic appliances, contributing to the overall treatment process.
  • Took accurate impressions to support treatment planning and device fabrication.
  • Collaborated with multiple doctors, demonstrating flexibility and the ability to adapt to varying work methods and preferences.
  • Maintained clinic cleanliness throughout the workday, ensuring a safe and sterile environment for patients and staff.
  • Utilized non-patient days to prepare the clinic for upcoming appointments, ensuring readiness and efficiency.
  • Sterilized instruments and performed routine maintenance checks to ensure equipment and machines were functioning properly.

Barista

Starbucks
12.2021 - 06.2022
  • Delivered high-quality beverages in a fast-paced environment, ensuring consistency and customer satisfaction.
  • Maintained cleanliness and organization of the bar area, upholding hygiene standards and operational efficiency.
  • Provided exceptional customer service by promptly addressing and resolving customer inquiries and concerns.
  • Ensured the overall cleanliness and orderliness of the café, promoting a welcoming atmosphere for customers.
  • Managed multiple roles simultaneously, contributing to smooth daily operations and efficient workflow.
  • Collaborated effectively with team members to provide timely service, enhancing the customer experience in both the drive-thru and café areas.

Loan Processor/ Originator

Loanatik, LLC
06.2020 - 11.2021
  • Processed and reviewed loan paperwork and documentation, ensuring accuracy and compliance with all regulatory requirements.
  • Managed and cleared loan conditions, facilitating smooth loan processing and timely closings.
  • Worked closely with clients to assess their eligibility and guide them through the reverse mortgage qualification process.
  • Conducted cold calls to generate new business and expand the client base, contributing to company growth.
  • Utilized strong problem-solving skills to navigate complex cases and resolve challenges, ensuring client satisfaction.
  • Built and maintained lasting relationships with clients, offering support and follow-up throughout the loan process.
  • Organized and managed both digital and physical files, ensuring easy access to client records and documentation.
  • Collaborated with multiple loan officers, adapting to various work styles and ensuring seamless communication across teams.

Lead Catering Assistant

Tukee's Tamales
10.2017 - 05.2020
  • Provided excellent customer service by taking orders and serving customers at catering events, ensuring a positive dining experience.
  • Effectively multitasked by managing behind-the-scenes operations while coordinating service at events, ensuring smooth event execution.
  • Set up and broke down food stands, ensuring all equipment and supplies were properly arranged for optimal service and cleanliness.
  • Maintained a clean and organized food stand throughout events, adhering to health and safety standards.
  • Managed and organized online orders, creating clear and efficient systems for order fulfillment and customer satisfaction.
  • Designed and created promotional signage and posters to enhance brand visibility and attract customers at events.

Shop Helper

Lifetime Automotive, LLC
10.2014 - 10.2016
  • Performed general cleaning and maintenance of the shop, including bathrooms, counters, surfaces, and floors (sweeping and mopping), ensuring a clean and welcoming environment for customers and staff.
  • Answered phone calls and took detailed messages, providing prompt and courteous assistance to customers and vendors.
  • Processed customer payments and accepted packages, handling transactions accurately and efficiently.
  • Managed filing of invoices and other administrative paperwork, maintaining organized records for easy access and future reference.

Education

National and Arizona Pre-Licensing Online Course -

Mortgage Educators and Compliance
07.2020

High School Diploma -

Horizon Honors High School
05.2020

Skills

  • Customer Service Excellence: Proven ability to deliver exceptional service by managing customer interactions, resolving issues, and maintaining positive relationships in high-volume environments
  • Multi-tasking & Time Management: Skilled in managing multiple responsibilities, including handling orders, processing payments, and coordinating behind-the-scenes operations at events and in-store settings
  • Team Collaboration: Experienced in working effectively within a team to provide seamless service, adapt to various work styles, and support team objectives
  • Order Processing & Organization: Proficient in managing and organizing online and physical orders, maintaining accurate records, and ensuring efficient workflows in both customer-facing and behind-the-scenes roles
  • Administrative Support: Strong organizational skills in filing invoices, handling cash transactions, answering phones, and maintaining accurate and accessible records
  • Promotional & Marketing Support: Experience creating promotional materials (such as signs and posters) to enhance brand visibility and drive customer engagement at events
  • Sanitation & Cleanliness: Committed to maintaining high standards of cleanliness and organization, including cleaning workspaces, sterilizing equipment, and managing cleanliness in customer-facing areas

Timeline

Barista

Starbucks
10.2022 - Current

Dental Assistant

iSmile Orthodontics
06.2022 - 09.2022

Barista

Starbucks
12.2021 - 06.2022

Loan Processor/ Originator

Loanatik, LLC
06.2020 - 11.2021

Lead Catering Assistant

Tukee's Tamales
10.2017 - 05.2020

Shop Helper

Lifetime Automotive, LLC
10.2014 - 10.2016

High School Diploma -

Horizon Honors High School

National and Arizona Pre-Licensing Online Course -

Mortgage Educators and Compliance

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Solaya Allen