Sole Adekoya
Henderson,United States of America
Summary
Forward-thinking, performance-driven Warehouse Operations with expertise in daily operational administration functions across diverse divisions. Recognized for ability to incorporate innovative leadership and training techniques that result in enhanced employee performance, operational efficiency, and customer satisfaction. Forge strong business relationships with co-workers, management, clients, and external resources. Astute Operations’ Supervision focused on supporting cross-functional teams – production, distribution, shipping, that increase customer satisfaction through process improvements. Digital-savvy, respectful and respected professional with exceptional knowledge of developing strategic plans, data-informed decision for operations and Customers’ service excellence. Motivationally and collaboratively work to plan, direct, and coordinate the operations that take place within a Warehouse. Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed to manage multiple, concurrent tasks. Proven to build trust and rapport with participants. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Supervisor/Enumerator
U.S, Commerce, Bureau of Census
St. Louis, Missouri
01.2020 - 12.2020
- Assisted people in filling out surveys with complete and accurate information.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Drafted thorough and accurate reports, case summaries and work records.
- Oversaw [Number]-member team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
- Maintained records of houses visited, surveys completed and money spent.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than [Number] community households per day.
- Requested participation in brief exit interviews to obtain feedback for use in development of procedural improvements.
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
- Walked door to door and collected demographic information.
- Contacted interviewees to rectify survey issues and ask follow-up questions.
- Dispensed assignments to enumerator team and submitted completed work to supervisors.
Warehouse Picker/Selector
Staples Inc. Fulfillment Center & Quill.com
Parkway, Brighton, CO
10.2021 - Current
- Responsible for pulling selected products/items to fill customer orders from multi-level rack warehouse storage systems; locate products according to order Vox Audio
- Communication System
- Scan the product items to ensure count accuracy, correct UPCs/Locations for right product, confirm counts, record counts on appropriate Boxes and visually inspect for damaged products
- Observe safety precautions alongside the electrical-generated Cart operations
- Box product items are placed on Conveyor Belt at Cart Finalizing stage for Taping stage and finally, prepared for shipment to customers
- SHIPPING
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Recorded daily activities for inventory control.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Maintained store assets with effective loss prevention strategies.
- Tracked production and quality control systems to proactively identify deficiencies.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Followed orders precisely for correct items, sizes and quantities.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Stocked shelves to match planogram images and instructions.
- Received new stock and input values into computer system.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Coordinated efficient shipping and receiving for 15 Trucks each day while implementing continuous improvement strategies to optimize team performance.
- Safely and securely loaded items to prevent damage during transport.
- At Shipping stage, Items are placed on pallets, and completed orders are moved to the loading dock staging area with an electric pallet jack / forklift, shrink wrapped, labeled, and readied for shipment in a timely manner while observing all safety regulations and ensuring all quality standards are met while maintaining the efficient flow of product through the production process
- Review work schedule, obtain Vox audio communication system, tools and supplies required to perform the work and prepare for operations
- Obey and follow the Staples’ timekeeping guidelines
- Perform a safety check on equipment to be used and ensure that all other safety devices are functioning properly
- Induction, picking/selection, finalizing, taping as instructed/directed by the Supervisor and/or Team Manager
- Function as a team member within the department and organization, and perform any duties assigned to best serve the company
- Meet required productivity and accuracy standards per Break Pack/Shipping locations and company guidelines
- Follow all preferred work methods, safety policies and procedures per company guidelines
- Ensure work area is safe and report any unsafe conditions and/or act instantly
- Participate in the Stand-up Meetings and physical Exercises
- Perform other similar duties as requested or assigned by supervisor and/or Team
- Manager
- At the end of the shift secure all equipment (Scanner, Vox Audio Communication equipment, Power Jack, blowing equipment, … etc.), and complete all necessary paperwork – Robotic Off Standard Sheet and Break Pack Issue Log, … etc.)
- Participate in and perform over-time duties and assignments
- Foster Constructive communication and teamwork among peers, staff and Management
- Collaborate with all members of Break Pack, Shipping and Bulk teams, at all levels to ensure successful customer outcomes – “Win together.”
- Shipping Assignments
- Pick from the Conveyor line and stack the taped Boxed/labelled products on pallets, follow proper picking/Stacking procedures and safety precautions
- Hand wrap completed pallet / customer order, label and ready the order for shipment
- Prepare LTLs staging area, shrink wrap LTLs’ pallets for shipment
- Manually load the Trailers with Power jack for shipment
- Observe the varying Shipment hours/time – outbound times
- Inspect empty pallets for damage, stack and move pallets with Power Jack to the proper storage area
- 3
- Follow shipping handling procedures
- Perform other similar duties as requested or assigned by Shipping supervisor and/or Team Manager
- Remove empty pallets, cardboard packing, and strapping to the proper area or receptacles
- Perform general housekeeping duties and keep warehouse area, loading dock and trailers clear and clean.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Compared received packages against shipping documents.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Managed timely and effective replacement of damaged or missing products.
- Pre-assembled containers to be easily selected by packing associates.
- Prepared and checked outbound shipments for accuracy.
- Transported merchandise pallets to move in warehouse.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved and lifted heavy loads of merchandise using Fort Lift equipment.
- Operated WHS computer system, hand-held inventory control device and calculator to fill orders on time.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Created and enforced detailed organization processes to increase quality and service standards.
- Stocked designated items on shelves, end caps and displays.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Picked and packed order items.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 0.25%.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Supervisor
Staples Inc. Fulfillment Center & Quill.com
Parkway, Brighton, CO
04.2019 - Current
- In Warehouse Operations Training (SIT), Trained and worked in the operations and responsibilities of Shipping department
- O Calculated and planned and adjusted headcount required to meet department’s objectives
- O Opened Dock doors via WMS, according to HUBs, and Routes o Set up LTLs according to Couriers – SAI, NPT, … etc
- O Sent out timely fashioned Emails to the major Couriers o Palletizing and Wrapping – Pallet building/Floor loading o Organized, staked, and shrink-wrapping customer orders’ Boxes on pallets
- O Loaded trucks manually 100% of the time
- O Handled Outbound Shipping reports, BOLs, Hazmat, … etc
- O Made and sent Daily Reports: End of day, NAD, I-Mails, Leave behinds, and Reports (to
- Command Center) o Clean-up/Housekeeping/Trashing: Performed general housekeeping duties and keep of assigned Shipping department of the warehouse area
- O Performed other similar duties as requested or assigned by Shipping department supervisor and/or Team Manager
- Trained and worked at the operations of Bulk Department o Accessed WMS for Runs’ operations o Trained on MHE (Power Jack, Selector): yet to be certified o Learned MHE Battery Change o Made Runs: Picking with Power Jack, and identified and differentiated UPCs/Locations, distribution to outboard shipping Dock Doors
- O Handled and transported Calendars for shipping docks
- O Learned and mastered Forecasting for daily Warehouse operations
- O Clean-up/Housekeeping: Performed general housekeeping duties and keep of assigned
- Bulk department Aisles of the warehouse area
- O Shrink Wraps disposal using Baler Operating Equipment/Machine
- O Performed other similar duties as requested or assigned by Bulk department supervisor and/or Team Manager
- Trained and worked in the operations at Break-Pack Department o Calculated and planned and adjusted headcount required to meet department’s objectives
- O Utilized Systems Vision-Rex-RL-PKMS to direct the Flow of production in Break-pack Areas 4 o Induction, picking/selecting (Cart and Carton), Batch Picking, Cart Finalizing and Taping o Utilized warehouse equipment including RF Scanners, Pick to Voice technology, Pick to
- Cart technology o Clean-up/Housekeeping - Performed general housekeeping duties and keep of assigned
- Break pack department of the warehouse area
- O Performed other similar duties as requested or assigned by Break Pack department supervisor and/or Team Manager
- Management Training o Taught and learned Staples Policies: Safety, Associate Attendance, Leaves, PTO/SICK,
- Hiring, … etc
- O Trained on the proper safety procedures, safe work practices, and elimination of potential hazards
- O Participated in the Warehouse Management information sections Meetings
- O Followed similarly directives, instructions as requested or assigned by Senior supervisor, and/or Team Manager and Senior Operations’ Managers
- O Associate Time-Keeping procedures
- O Assisted in training new hired associates.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Streamlined operations to improve process efficiency.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
U.S. Census Bureau
01.2020 - 11.2020
- Conducted research on behalf of the 2020,
- The, conducts surveys about the U.S
- Population, economy, governments, and communities
- Garnered household and demographic information throughout the geographic areas of the States of Massachusetts, Georgia, Louisiana, Mississippi, and Florida
- Ensured that all maps and address lists were correct
- Rectified any discrepancies encountered in existing census data
- Supervised 105 Census Takers within 11 months window in 5 States of the U.S
- 7
- Maintained and supported all safety precautions/programs and OSHA compliance to safeguard work environment for all Census takers
- Followed 100% the safety practices, measures, and regulations against COVID 19 pandemic
- Assigned and mapped out enumeration areas within a geographical location
- Led and developed a team of Census takers
- Participated in the pre-Census training and hiring of 2020 Census takers
- Collaborated with the 2020 Census Management team to establish and maintained head-count quality control standards
- Volunteered, worked, and performed census duties in volatile areas and during hurricane Zeta.
SDO. 5, Network Distribution Operations Supervisor
United States Postal Service, USPS
Springfield, Massachusetts
06.2013 - 05.2019
- Years Operations’ supervision)
- Supervised multi-function operations in the third largest network distribution facility in the U.S
- Located in Springfield, Massachusetts
- Oversaw day-to-day business operations on distribution floor (include directing the packing and shipping of products) by fostering deep professional relationships among customers
- Developed performance goals and objectives to achieve customer satisfaction and expectation; ensured quality and timeliness in product and service dispatches
- Led and directed a team of Postal Service Associates
- Managed and coordinated endeavors of over 1,000 group of employees including supervisors,
- Transportation supervisors and Maintenance supervisors and middle-level employees engaged in mail processing, packaging, and distribution operations
- Communicated the agency policies to associates and employees and acted as the primary information source for the team
- Calculated and planned and adjusted headcount required to meet department’s objectives
- Supervised the network operations through the utilization/use of operational plans/models for work unit drive and organizational performance, data analyzes, addresses labor relations’ issues, and applied knowledge of local and national agreements to solve workplace conflicts
- Devised and deployed and monitored processes to boost long-term mail and packages’ business success and increase profit levels than any previous year 15%
- Monitored operational performance data, resolved routine problems, reported operational problems, and recommend identifiable solutions
- Developed and cultivated lucrative relationships with both new and existing customers through effective communication and exemplary interpersonal skills to provide services with the world’s best customer experience comparatively and competitively
- Participated in training seasonal associates, mail-handlers, and on-the-job training of personnel including machine operators, Fork-lift drivers (average of 65 yearly); hired new associates, mail- handlers, machine operators at job fairs and Network operations’ Centers
- Supervised the on-the- job training program for processing and distribution employees/personnel
- Coordinated the mail and packages’ flow activities and collaborated with other supervisors and
- Managers
- Partnered with the management team to maintain quality control standards
- Processed, distributed, and delivered great than 100, 000s of products (including mails, and packages) and services to nooks and corners of the United States of America and 100s of countries globally throughout the year round
- Ensured procedures are followed, adopted, adapted for security building and product loss prevention and anticipation
- Established positive and safe work environs for increased productivity, valued dignity, and respect, defined roles, and clarified responsibilities, provided support tools
- Investigated accidents; prepared accident reports; ensured compliance with safety regulations and energy conservation acts
- Supported all safety programs and OSHA compliance to ensure a safe work environment for all employees and associates; maintained compliance and took corrective measures where and when needed
- Collaborated with Area management to establish Research agenda on new network distribution operations’ models and approaches to balance labor supply
- 6
- Organized and expressed thoughts and information clearly and concisely, engaged in active listening, identified the feelings and motivation of employees, recognized the impact of nonverbal cues and clues
- Ensured a competitive advantage in the global marketplace
- Utilized pallet jack, Scanner, Computer, Printers including wide format/Posters, Calculator, two- way Radio, and phones
- ACCOMPLISHMENTS
- Architected a quarterly
- Safety incentives programs involving the entire Network facility staff that led to a 40% decrease in accidents and incidents
- It also saved time and chunk dollar amount for operational activities
- Choreographed crucial safety programs for the three shifts and departments (inbound and outbound) within the warehouse
- I was an active player on Accident Review Board and a member of “Medical Emergency Rapid Response Team” MERRT for onsite accidents
- Implemented a process that reduced the hours needed to prepare for operations
- Resulted in a weekly savings $6,500.00 in labor cost
- Instituted a quality control initiative to eliminate unserviceable equipment – Fort-lift and
- Tow-motor automobile through identification and training
- It resulted in a vast reduction in unserviceable equipment in the network distribution operation facility
- Met customers deadline for having outbound operations running at 100%
- Added value for the customer via a Continuous improvement and newly introduced technology
- Reduced the new hire turnover rate by almost 25% by improving the OJT through greater support and focus meetings
- Reviewed performance of 110+ Associates, Mail-handlers, Machine Operators annually and tracked the accuracy of labor hours and volume
- Coordinated shifts and enforced work restrictions
- Developed action plan to safeguard inventory accuracy, pinpoint performance gaps and offer recommendations
- Organized team-building events, facilitated staff meetings, and established open lines of communication grounded in positive feedback and recognition for on-the-job contributions
- It enhanced the versatility
- Maneuverability, and overall efficiency of the team and the wellness of organizational climate
- It also, increased employee retention and created a cohesive team-oriented setting.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Reviewed log records to obtain pertinent information relevant to shift.
Print Production Sales & Marketing Associate
Staples Superstore
Enfield, CT
07.2017 - 04.2019
- Productions, including shipping, computer produced printing, laminating, binding, posters and management
- Markets Staples' products and goods including Office Supplies
- Prints and Photos' Shots with advanced Laser Printer machines
- Designed Products – Fliers, posters, banners, and Business Cards for customers generating daily average profit of between $2,500.00 and $6,000.00 for the store
- Ensured operational information reported was complete and accurate; participates in surveys/tests related to quality, service performance
- Related with customers face-to-face, via telephone, and email communication media
- Provisos
- Sales and Customer Services
- Built and executed sales and productivity plans by reviewing designs and print jobs forecasts, determines productivity requirements/technologies, and collaboratively work with the Store
- General Manager and other fellow associates to balance on the labor on the floor
- Supported and followed all safety procedures and programs and OSHA compliance to safeguard a safe work environment for all Associates
- Maintained positive customers’ relationships, good sales experience, and service satisfaction
- Produced Copying, Faxing, Scanning and Documents' Editing including Binding and Lamination products
- Initiated work with minimal instruction and direction
- Utilized pallet jack, Scanner, Computer, Printers including wide format/Posters, Calculator, two- way Radio, and phones
- Performed other similar duties as requested or assigned by Senior Store supervisor and/or Team
- Designed website layouts, templates and unique branded looks.
- Developed creative design for print materials, banners and signs.
- Completed final touches for projects before rollout.
- Created digital image files for use in digital and traditional printing methods.
- Applied knowledge of production to create high-quality images.
- Met with customers to present mockups and collect information for adjustments.
- Developed display, marketing and packaging materials to support product branding strategies.
- Worked with design systems to develop and present prototypes for focus group evaluation.
- Applied creative expertise to present marketing concepts.
- Created designs and collaborated with technical team to complete projects.
- Took on roles as graphics assistant and graphics specialist to provide range across projects.
- Pursued business development opportunities and fostered positive relationships with clients through engaging presentations.
Education
Ph.D. - Leadership Studies, Research, and Management
Northeastern University
Boston, MA 01.2011 - 01.2016
BBA - Statistics and Economics of Education
University of Lagos
01.1988 - 01.1990
Skills
Management & Leadership, Employee Development & Training, Organization & Time Management, Costundefined
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 21 staff members.
Affiliations
- International Association of Administrative Professionals
- Association of Information Technology Professionals
- Society of Human Resource Management
- APICS – Association for Supply Chain Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Warehouse Picker/Selector
Staples Inc. Fulfillment Center & Quill.com
10.2021 - Current
Supervisor/Enumerator
U.S, Commerce, Bureau of Census
01.2020 - 12.2020
U.S. Census Bureau
01.2020 - 11.2020
Supervisor
Staples Inc. Fulfillment Center & Quill.com
04.2019 - Current
Print Production Sales & Marketing Associate
Staples Superstore
07.2017 - 04.2019
SDO. 5, Network Distribution Operations Supervisor
United States Postal Service, USPS
06.2013 - 05.2019
Ph.D. - Leadership Studies, Research, and Management
Northeastern University
01.2011 - 01.2016
BBA - Statistics and Economics of Education
University of Lagos
01.1988 - 01.1990
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