Soledad Caichihua
Silver Spring,MD
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate in Customer Service and Salesperson
Macys Department Store
05.2019 - 05.2025
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Key Holder Cashier and Sales Associate
Payless
05.2016 - 04.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Cashier and Sales Person
Burlington Coat Factory Department Store
12.2011 - 06.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Still Student - Associate Project Managment
Montgomery College
Rockville, MD12-2024
Batchelors - Batchelors in Education
Federico Villarreal University
Lima, Peru12-2004
Skills
- Preparing reports
- Product knowledge
- Problem-solving
- Program support
- Service assistance
- Investment product sales
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Managed [number] opportunities per month.
Certification
- Associate Project Managment Training - [Timeframe]
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Associate in Customer Service and Salesperson
Macys Department Store
05.2019 - 05.2025
Key Holder Cashier and Sales Associate
Payless
05.2016 - 04.2019
Cashier and Sales Person
Burlington Coat Factory Department Store
12.2011 - 06.2017
Still Student - Associate Project Managment
Montgomery College
Batchelors - Batchelors in Education
Federico Villarreal University
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