Soledad Cienfuegos
Santa Rosa,United States
Summary
Experienced bartender and server with exceptional customer service skills and a strong work ethic. Demonstrated expertise in creating delicious drink combinations and ensuring customer satisfaction with a friendly demeanor. Highly skilled in maintaining a clean and organized bar and server station area, creating a welcoming atmosphere for patrons. Committed to delivering top-notch service as a dedicated customer service representative, striving to provide the highest level of care for ultimate customer satisfaction.
Overview
5
5
years of professional experience
Work History
Server
El Coqui Puerto Rican Cuisine
Santa Rosa, CA
07.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Paradise Burger and Grill
Windsor
01.2022 - 08.2023
- Maintained a high level of professional conduct at all times, which resulted in a positive work environment
- Maintained a clean and organized work area, resulting in a reduction in customer complaints
- Communicated effectively with guests and colleagues to ensure that all orders were taken and served accurately
- Followed all health and safety standards, resulting in a compliance rate with regulations.
Bartender
El Gallo Negro
Windsor
01.2021 - 09.2022
- Greeted bar guests with a friendly and helpful attitude at all times
- Helped to realize continual yearly increases in drink sales
- Provided guests with drink suggestions and menu information
- Kept up with popular new drinks and stay well acquainted with countless drink recipes and mixing techniques
- Maintained a clean and orderly bar
- Communicated with vendors and established strong working relationships with them
- Handled difficult and inappropriate customers with grace and professionalism
- Worked well with other bar and restaurant staff
- Operated cash registers and PLS systems accurately and efficiently
- Exceeded customer service expectations by providing friendly and courteous service to all guests.
Server and Bartender
Luducas Mexican Restaurant
cotati
05.2019 - 08.2020
- Waited on tables, taking food and drink orders in this high traffic pub
- Saw upwards of 400F customers on weekends
- Memorized orders and aimed to provide fast and quality service to all visitors
- Handled customer complaints and concerns in a professional and timely manner
- Developed efficient methods for accurately taking orders and delivering food to customers in a timely manner
- Proactively suggested alternative menu items when items were unavailable, resulting in satisfied customers.
Server
El Patron Mexican Restaurant
Santa Rosa
- 09.2017
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints
- Memorized orders and accurately delivered them to customers in a timely manner
- Managed a section of the restaurant efficiently and effectively, resulting in an increase in customer satisfaction ratings
- Upsold additional items to customers, resulting in a +increase in average check size.
Education
Roseland University Prep
05.2014
Skills
- Advanced Communication Skills
- Bar Terminology
- Excellent Customer Service
- Advanced Communication
- Teamwork Skills
- Memorization Techniques
- Knowledge of Flavor Combinations
- Motivated Attitude
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
References
References available upon request
Timeline
Server
Paradise Burger and Grill
01.2022 - 08.2023
Server
El Coqui Puerto Rican Cuisine
07.2021 - Current
Bartender
El Gallo Negro
01.2021 - 09.2022
Server and Bartender
Luducas Mexican Restaurant
05.2019 - 08.2020
Server
El Patron Mexican Restaurant
- 09.2017
Roseland University Prep