Soledad Lassaga
Cape Girardeau,MO
Summary
Dynamic and adaptable professional with a proven track record in customer service and sales expertise, notably at Mary Kay. Excelled in client relationship building and delivering customized solutions, significantly enhancing customer satisfaction. Skilled in detailed client consultations and adept at fostering positive relationships, ensuring a memorable and personalized service experience.
Overview
17
17
years of professional experience
Work History
Mary Kay Beauty Consultant
Mary Kay
05.2011 - 05.2019
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Conducted consultations to understand client's desired look.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Monitored current trends to understand fashions and better serve customer needs.
Hotel Receptionist in Villa De Merlo
Casa Blanca Hotel
01.2003 - 03.2003
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Ensured rooms were prepared and cleaned on time by cooperating with housekeeping staff.
- Completed late check-ins and directed guests to rooms and facilities.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Optimized scheduling operations by tracking room occupancy trends and anticipating fluctuations in demand throughout seasonal changes.
- Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
Travel Agent Secretary
Silbusky Tour
11.2002 - 01.2003
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Followed up with customers to increase customer service with travel plans.
Restaurant Protocol and Ceremony Consultant
Fin De Siglo Restaurant
07.2002 - 11.2002
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Education
Tourism Resource Management - Tourism And Hospitality Management
Instituto Superior Siglo XXI.
Cordoba, Argentina 12.2001
Hotel Administration Technician - Hotel Administration
Superior Institute of Hospitality And Restautanteu
Rosario, Argentina 12.1998
High School Diploma - Special in Comunication
Superior School Normal Juan Llerena
Villa Mercedes, Argentina12.1995
Skills
- Retail experience
- Client relationship building
- Customer service
- Detail-orientated
- Maintaining client records
- Networking and partnerships
- Product demonstrations
- Training and mentoring
- Sales expertise
- Online store ordering
- Customer consulting
- Sales
- Honest and dependable
- Safety and cleanliness standards
- Adaptable and flexible
Additional Information
Internship:
Sheraton Iguazu International Hotel, food and beverage department.
Sheraton Buenos Aires Hotel & Convetion Center, purchasing department.
Sheraton Córdoba Hotel, Housekeeping, kitchen and restaurant departments.
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mary Kay Beauty Consultant
Mary Kay
05.2011 - 05.2019
Hotel Receptionist in Villa De Merlo
Casa Blanca Hotel
01.2003 - 03.2003
Travel Agent Secretary
Silbusky Tour
11.2002 - 01.2003
Restaurant Protocol and Ceremony Consultant
Fin De Siglo Restaurant
07.2002 - 11.2002
Tourism Resource Management - Tourism And Hospitality Management
Instituto Superior Siglo XXI.
Hotel Administration Technician - Hotel Administration
Superior Institute of Hospitality And Restautanteu
High School Diploma - Special in Comunication
Superior School Normal Juan Llerena
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