Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Soledad Lopez Romero

ROME,GA

Summary

Experienced Supervisor with 6 exceptional years of experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish projects. Skilled in teaching new concepts and best practice strategies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Consumer Access Supervisor

AdventHealth Redmond
08.2018 - Current
  • Directs and leads 12 patient access team members in daily operations.
  • Evaluates processes and procedures and coordinates with management team to direct patient processing and registration accounts.
  • Develops, recommends and oversees implementation and administration of policies and procedures.
  • Provides root-cause analysis and implements action plans to significantly improve work flow.
  • Develops and updates policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Recruits, hires and trains all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Establishes and updates work schedules to account for changing staff levels and expected workloads for a 24 hour department.
  • Approves regular payroll submissions for employees.
  • Delivers feedback regarding to employee performance and training needs.
  • Provides professional services and support in a dynamic work environment.

Co-Manager

Journeys
06.2016 - 10.2018
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Scheduled and led store meetings for all 12 employees to discuss sales promotions and new inventory while providing platforms for all to voice contributions.

Office Assistant

Nueva Generacion
08.2016 - 08.2017
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Drafted common document templates for use by executives and employees.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.

Education

Master of Business Administration -

Shorter University
Rome, GA
08.2022

Bachelor of Science - Business Management / Administration

Shorter University
Rome, GA
08.2021

Associate of Science - Business Management / Administration

Georgia Highlands College
Rome, GA
05.2019

High School Diploma -

Rome High School
Rome, GA
05.2017

Skills

  • Microsoft Office
  • Bilingual
  • Staff Supervision
  • Labor Relations
  • Budgeting
  • Weekly Payroll
  • Employee Timesheet Processing
  • Scheduling ,Planning, and Coordinating
  • Organization and Time Management
  • Document Filing and Retrieval
  • Complex Problem-Solving
  • Collaborate Cross-Functionally
  • Leadership Communications

Languages

Spanish
Native or Bilingual

Certification

  • Six Sigma Foundations Course
  • Lean Six Sigma Foundations Course
  • Microsoft Word, Power Point, Excel
  • CPN-Certified Public Notary

Additional Information

  • Meditech
  • EPIC
  • Experian/ OneSource
  • Athena
  • ICD-10 Codes
  • Exceptional Multi-tasker
  • Adaptable/Flexible
  • Self-motivated
  • Cross-Functional
  • Teams
  • Outlook

Timeline

Consumer Access Supervisor

AdventHealth Redmond
08.2018 - Current

Office Assistant

Nueva Generacion
08.2016 - 08.2017

Co-Manager

Journeys
06.2016 - 10.2018

Master of Business Administration -

Shorter University

Bachelor of Science - Business Management / Administration

Shorter University

Associate of Science - Business Management / Administration

Georgia Highlands College

High School Diploma -

Rome High School

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Soledad Lopez Romero