Soledad Mcclellan
Parker,CO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Qmap/ caregiver
Morning star
08.2023 - Current
- Vitals -medication administration -Activities assisting -Helping residents with ADLS -Being a companion -laundry -helping serve in the dining room -hourly checks to maintain safety -Cleaning as needed - WOUND CARE AS NEEDED
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Front and Back Office Lead Medical Assistant
CARENOW HCA
08.2022 - Current
- Vitals -Patient Intake -Covid, flu, rsv, step testing, drug screen, TB testing, HCG testing -immunizations -triage -casting -medication administration -Blood work -EKG -front desk administration -DME -patient education
- Enhanced patient experience by efficiently managing front and back office tasks, improving overall clinic flow.
- Streamlined administrative processes for faster appointment scheduling and reduced wait times.
- Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction.
- Maintained accurate patient records, contributing to a well-organized and efficient medical practice.
- Coordinated laboratory services for timely test results and improved patient outcomes.
- Implemented electronic health record system, increasing data accuracy and accessibility for both patients and healthcare providers.
- Provided exceptional customer service while managing patient inquiries, resolving concerns promptly and professionally.
- Trained new medical assistants on best practices, ensuring consistent quality of care across the team.
- Developed strong relationships with insurance companies to expedite claims processing and enhance overall patient satisfaction.
- Handled sensitive patient information confidentially, adhering to HIPAA regulations at all times.
- Collaborated closely with healthcare professionals to optimize treatment plans and ensure seamless coordination of care.
- Managed inventory of medical supplies, reducing waste by implementing cost-effective ordering strategies.
- Conducted initial patient assessments, gathering vital information for doctors to provide targeted diagnoses and treatments.
- Improved efficiency in the clinic by delegating tasks appropriately among front and back office staff members.
- Increased patient retention through excellent communication skills and genuine empathy during one-on-one interactions.
- Ensured compliance with OSHA guidelines by maintaining a clean work environment.
- Monitored daily appointments schedule for smooth operation of the clinic.
- Supported effective billing practices by accurately coding medical procedures for insurance claims submissions.
- Facilitated effective communication between patients and healthcare providers, acting as a reliable liaison in critical situations.
- Contributed to a positive workplace atmosphere by actively participating in team meetings and problem-solving initiatives.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of [Number]+ patients per day.
Supervisor of Resident Care
RENEW/ Gardens Care
10.2020 - Current
- Vitals -medication administration -Activities assisting -Helping residents with ADLS -Being a companion -laundry -helping serve in the dining room -hourly checks to maintain safety -Cleaning as needed -wound care as needed
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored success.
- Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
- Contributed to a positive atmosphere for patients by using effect
- Enhanced resident care quality by implementing and maintaining comprehensive care plans.
- Ensured compliance with state regulations and facility policies through meticulous documentation of all resident-related activities.
- Collaborated closely with interdisciplinary teams to develop tailored care plans that addressed each resident''s unique needs.
- Increased family satisfaction through consistent communication regarding their loved ones'' progress, challenges, and achievements within the facility.
- Boosted overall resident safety by conducting regular audits of care procedures and promptly addressing any identified areas for improvement.
Administration Representative
Allied Communication Services
01.2018 - 08.2020
- BUDGETING -AUDITS -SUPPLY ORDERING -ACTIVITIES COORDINATOR -HELPING MANAGING DAY TO DAY TASKS -MAINTAING PROESSIONAL RELATIONSIPS WITH CLIENTS
- Streamlined office procedures by implementing efficient document filing systems and digital organization tools.
- Enhanced team productivity by coordinating schedules, appointments, and travel arrangements for executives.
- Improved overall office efficiency with diligent management of correspondence, memos, and reports.
- Maintained a well-organized work environment by overseeing inventory control and office supply purchasing.
- Ensured accurate record keeping through meticulous data entry and database management.
- Supported departmental goals with timely completion of administrative tasks and special projects as assigned.
- Increased customer satisfaction by providing prompt assistance via phone, email, or in-person interactions.
Supervisor
AAA
01.2017 - 02.2018
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Customer Service Representative
Hill AFB Airmans Attic
01.2012 - 12.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Relation Key Spouse
Security Forces Hill AFB
01.2012 - 12.2016
- Enhanced communication between military families and support agencies by providing timely and accurate information.
- Developed a welcoming environment for new spouses through orientation sessions, fostering positive relationships within the community.
- Established a support network for military families during deployment, providing emotional and logistical assistance.
- Collaborated with installation leadership to identify resources and services available to military spouses, improving overall awareness and utilization.
- Organized special events and activities for spouses, promoting camaraderie and morale within the community.
- Provided guidance to new Key Spouse Mentors, ensuring continuity of the program''s objectives and goals.
- Conducted regular check-ins with assigned families, offering empathetic listening and practical advice as needed.
- Connected struggling families with appropriate resources, resulting in enhanced well-being and stability.
- Worked closely with Family Readiness Officers to address concerns or issues affecting military families in a timely manner.
- Served as an accessible point of contact for family members seeking information about services or opportunities available on base.
Education
Bachelor of Science - Health Administration And Management
University of Phoenix
Phoenix, AZ01.2024
National Certified Medical Assistant - Medical Assistant National Licenece
Pima
Aurora, CO05.2022
Associate of Arts - Liberal Arts
Clovis Community College
Clovis, NM05.2017
Associate of Arts - General Education
Clovis Community College
Clovis, NM05.2017
Skills
- Documentation
- Patient Companionship
- Care Plan Adherence
- Behavioral Management
- ADL Assistance
- Progress Documentation
- HIPAA Compliance
- Incident Reporting
- Medication Administration
- Care Plan Management
- Daily Living Assistance
- Time Management
- Care Plan Assessment
- Verbal and Written Communication Skills
- First Aid and Safety
- Compassionate Communication
- Problem-Solving
- Heavy Lifting
- COVID-19 Safety Policies
- Multitasking and Organization
- Case Management
- Flexible Schedule
- Respectful and Compassionate
- Medication and Appointment Reminders
- Relationship Building
- Medical Records Management
- Hoyer Lifting Equipment
- EMR / EHR
- Strong Ethics
- Records Maintenance
- Medical Office Administration
- Client Documentation
- Patient Management
- Dementia care
- Conflict resolution
- Medical record keeping
- CPR certification
- Medical Chart Documentation
- Hoyer Lifting Equipment
- EMR / EHR
- Strong Ethics
- Records Maintenance
- Medical Office Administration
- Client Documentation
- Patient Management
- Dementia care
- Conflict resolution
- Medical record keeping
- CPR certification
- Medical Chart Documentation
- Staff Development
- Business Development
- Business Administration
- Policy Implementation
- Workforce Management
- Customer Relationship Management (CRM)
- Budget Control
Accomplishments
- Supervised a team of over 50 staff members.
- Resolved product issues through consumer testing.
- I used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- PCA - Personal Care Aide
- Licensed Medical Assistant
- Certified CPR
- Certified Qmap
Timeline
Qmap/ caregiver
Morning star
08.2023 - Current
Front and Back Office Lead Medical Assistant
CARENOW HCA
08.2022 - Current
Supervisor of Resident Care
RENEW/ Gardens Care
10.2020 - Current
Administration Representative
Allied Communication Services
01.2018 - 08.2020
Supervisor
AAA
01.2017 - 02.2018
Customer Service Representative
Hill AFB Airmans Attic
01.2012 - 12.2017
Customer Relation Key Spouse
Security Forces Hill AFB
01.2012 - 12.2016
Bachelor of Science - Health Administration And Management
University of Phoenix
National Certified Medical Assistant - Medical Assistant National Licenece
Pima
Associate of Arts - Liberal Arts
Clovis Community College
Associate of Arts - General Education
Clovis Community College
- PCA - Personal Care Aide
- Licensed Medical Assistant
- Certified CPR
- Certified Qmap
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