Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Soledad Ortiz Gonzalez

Kent,WA

Summary

Versatile and dynamic professional with a proven track record at Gentex, enhancing team productivity and employee retention through expert automation skills and strong leadership. Certified in lean manufacturing and adept in rollform operations, I excel in fostering collaborative environments and driving efficiency. Achieved significant improvements in workflow and technical support, leveraging organizational and customer service skills.

Overview

8
8
years of professional experience

Work History

Team Member Support

Gentex
03.2022 - 08.2024
  • Enhanced team productivity by providing ongoing support, guidance, and training to junior staff members.
  • Supported team members in navigating complex panel systems, fostering a collaborative work environment.
  • Maintained accurate documentation of technical support cases, enabling effective knowledge sharing among team members.
  • Provided technical support to team members and robots, ensuring swift resolution of complex issues.
  • Supported team members in maintaining an organized work environment that facilitated efficient workflow.
  • Mentored new team members, fostering a supportive work environment that led to increased employee retention.

Sandwich Artist

Subway
10.2016 - 09.2020
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

Teller

Best Financial Credit Union
07.2019 - 07.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed member transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Contributed to branch security measures by following established protocols for fraud detection and prevention.
  • Boosted branch sales by cross-selling banking products tailored to individual client needs.

Rollform Operator

Shape Corp.
06.2018 - 07.2019
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Conducted preventative maintenance on equipment to reduce repair costs.

Education

High School Diploma -

Muskegon High School
Muskegon, MI
05-2018

Skills

  • Expertise in automation using ABB
  • Strong leadership skills
  • First aid and CPR certified
  • Compute skills/ Microsoft excel/office
  • Organizational skills
  • Forklift certified
  • lean manufacturing certified
  • rollform operation skills
  • laser ablation skills
  • Customer service
  • Team leadership

Languages

Spanish
Native or Bilingual

Timeline

Team Member Support

Gentex
03.2022 - 08.2024

Teller

Best Financial Credit Union
07.2019 - 07.2020

Rollform Operator

Shape Corp.
06.2018 - 07.2019

Sandwich Artist

Subway
10.2016 - 09.2020

High School Diploma -

Muskegon High School

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Soledad Ortiz Gonzalez