Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Soledad Ramirez

Richmond,CA

Summary

High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

NUG
10.2019 - Current
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Handled cash accurately and prepared deposits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Self-motivated, with a strong sense of personal responsibility.

Product Line Manager

Kohana Coffee
06.2017 - 08.2019
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Improved website visibility through development and implementation of SEO strategies.
  • Spearheaded collaborative efforts to bring products to market.
  • Managed cross-functional teams to streamline product development processes, resulting in shorter time-to-market periods.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Mentored junior team members, fostering a culture of collaboration and continuous learning within the department.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Reduced project downtime with quality product inspections.

Drive-Thru Cashier

Taco Bell
05.2013 - 08.2016
  • Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Streamlined order-taking processes to improve overall speed of service for customers.

Education

High School Diploma -

Richmond High School
Richmond, CA
2010

Skills

  • Sales Tracking
  • Administrative Management
  • Staff Scheduling
  • Quality Assurance
  • Performance Evaluations
  • Team leadership expertise
  • Desktops, Laptops, and Mobile Devices
  • Decision-Making
  • Employee Motivation

Languages

Spanish
Native or Bilingual

Timeline

Assistant General Manager

NUG
10.2019 - Current

Product Line Manager

Kohana Coffee
06.2017 - 08.2019

Drive-Thru Cashier

Taco Bell
05.2013 - 08.2016

High School Diploma -

Richmond High School

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Soledad Ramirez