Soledad Villasenor

Part-time contract job to support the needs of the Summit County Health Department. Community liaison and advocate, community health promoter, family advocate, health educator, outreach worker, patient navigator, Spanish/medical interpreter, and public health aide.

• Acting as an advocate for patients, clients, and refugees.
• Assisting with completing forms and applications to help patients getting enrolled to government programs.
• Providing information to access financial assistance, legal aid, or housing.
• Assisting with patient referrals to appropriate community resources.
• Interacting with community members to provide information on advocacy services.
• Supporting the health department areas with patient needs and language interpretation.
• Conducting home visits with nurses to assess the health needs of patients and their families.

Legal investigator and intake specialist managing the Spanish referrals of 3 offices in WA, ID, and UT states. I assessed and evaluated injury cases prior to client retention.

• Understanding legal terminology and the statute of limitations of each state.
• Called referrals to obtain information needed to open case files and new matters in CMS, and showed a personable/empathetic phone approach with strong persuasion skills.
• Conducted interviews over the phone to obtain information and used critical thinking to identify the nature of the case to determine the concept of fault.
• Collected photographs, videos, and other materials pertinent to investigations for evidence.
• Analyzed evidence and documents to identify the liability.
• Answering the client's questions without providing legal advice.
• Coordinated with external agencies to ensure timely processing of referrals given.
• Scheduled in-office or at-home appointments with our in-home investigators to completed comprehensive face-to-face interviews with subjects.
• Communicating with other investigators and Attorneys regarding clients' legal matters.
• If potential clients were not eligible to sign up with our firm, we helped connect them with other referral sources that fitted their needs.

Full-time contract job as a Community Health Worker on the front lines of COVID-19 in collaboration with Salt Lake County Health Department (2020-2021) and the University of Utah Hospital as a Case Manager and Referral Coordinator (2021-2022).

• Acted as a liaison between the Salt Lake County Health Department and the University of Utah Hospital to assist the underserved communities of Salt Lake County to access health and general resources.
• Interacted with hospitals' clinic staff and coalition members to provide a full range of health, medical, and human services to project-eligible clients.
• Coordinated patient care management to decrease the inappropriate use of the ER by uninsured and under-insured patients.
• Conducted one-on-one case management services, including screening, assessment, education, health care plan development, and follow-up services to project-eligible clients.
• Coordination with Medical interpretation.
• Adhere to safety, confidentiality, and data security policies and procedures (HIPPA).
• Assessed the needs of community members and provided ongoing services based on demand.
• Completed the Social Determinants of Health intake provided for every resource referral made.
• Research and understanding new services and programs available for the community.
• Collaborated with multiple agencies serving community members and connecting clients to needed resources.
• Using the Salt Lake County Health Department materials, we provided community outreach education about COVID-19 and how to mitigate the spread.
• Monitor and provide monthly statistics on the numbers of clients, community members served, and community health worker outcomes measures.
• Actively participate in team-building staff meetings and inter-agency meetings.
• Attended to outreach events to promote Health Access Project.

General responsibilities included undertaking most all tasks related to the children's care. This job position required punctuality, high organization skills, and time management.

• Hard-working and self-motivated-working personal assistant to a busy family.
• Organized travel arrangements, including flights, hotels and other arrangements.
• Accompanied family on business trips and vacations as needed.
• Helping parents manage the home by running errands, shopping for personal needs, and keeping day-to-day operations of the family's home running smoothly.
• Supervision of other household staff.
• Supervising and attending to the children.
• Tutoring the Children in Spanish. Transporting children to and from school and extra-curricular activities and appointments.
• I provided Ski Instructing lessons based on my previous experience.
• Being a Jedi.

Seasonal hospitality job that required high customer service working with small children/youth and their parents with ski lessons. Work relations and collaboration with other staff members from different departments. Guest feedback and student return rate.

• Highly motivated ski coach who desires to help others reach a wide range of goals with many different individual needs.
• Teaching in and out of snow ski sports to individuals of various ages.
• Making customers feel comfortable and safe and breaking down the information in a manner they can understand.
• Ability to calm individuals and groups during high-stress situations and help build long-lasting confidence in my students and their parents.
• Developing technical knowledge and physical skiing abilities by participating in educational clinics.
• Keeping equipment in good working order with frequent inspections and minor repairs.
• Delivering essential life support in emergencies before the ski patrol's arrival.

Trained on the job as a dishwasher, becoming a Chef in Japanese cuisine. This job required a high level of Customer Service, working in a fast-paced environment and sales.

• Offered customers our house specials to increase the restaurant's sales goals and profitability.
• Assembled custom sushi rolls at the request of the customers.
• Assisted the head sushi chef in designing sushi plates and expanding the sushi menu options.
• Trained to learn proper Knife skills.
• Prepping, aligning, and assembling all sushi stations.
• Cleaned, cut, and prepared fish for sushi dishes and rolls with fresh ingredients and traditional recipes.
• Assisted with preparing the sauces, sushi rice, ingredients, food inventory, stocking, kitchen equipment, and related supplies for the Sushi area.
• Efficiently handled multiple orders simultaneously during peak hours.
• Coordinated with the wait staff to ensure proper cooking, considering special requests and food allergies.
• Followed proper food handling techniques to ensure the safety of customers.
• Communicated effectively with kitchen staff and servers regarding customer orders.
• Organized the kitchen in a clean and sanitary manner to meet health standards.

Clerical and Administrative job position at a high-volume call center and the clinic. I was responsible for scheduling appointments at the Planned Parenthood care facilities and was the primary Advocate for reception and conference room management.

• Provided solid administrative support to the facilities team by answering incoming calls from our medical/health providers & patients.
• Scheduled appointments and assist patients over the phone by answering their questions about medical and clinical procedures.
• Addressed customer care questions regarding the services Planned Parenthood does or needs to provide with more detailed and accurate information about the services offered.
• Making outbound phone calls to confirm appointments.
• Provided confidential test results over the phone to patients and directed those individuals to the correct resources.
• Assisted the clinic staff as a Spanish interpreter.
• Assisted the primary RN with patient meetings and legal consent policies regarding abortion procedures.
• Support for the telephone switchboard console and routing of calls to appropriate people or locations.

Full-time dental/front office assistant and an on-call assistant. I assisted several doctors in two dental practices in different areas of dentistry.

• Trained the newly hired assistants to fill key positions and maximize productivity.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Preparing and organizing the OP rooms and tools for dentists who needed to work on patients.
• Assisted dentist in providing dental treatment to patients, dental charting, and patient medical history.
• Explained dental services and payment plans to help patients make informed decisions.
• Checked with participants throughout procedures to help alleviate anxiety.
• Educated patients on treatment procedures, post-procedure home care, and proper oral hygiene techniques and habits.
• Documenting patient records with procedures performed, adding notes to charts using dental software, and observing confidentiality rules to maintain patient privacy.
• Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
• Built loyal patient following and retained return patients by providing empathetic and caring service.
• Acted as a Spanish interpreter.