Summary
Overview
Work History
Education
Skills
Timeline
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Solei O'Shea

Santa Rosa,CA

Summary

Dynamic and results-driven professional with extensive experience at Starbucks Coffee Company. Proven expertise in operations and team leadership, optimizing workforce efficiency and enhancing customer engagement. Skilled in assignment delegation and business development, consistently fostering a collaborative culture that drives profitability and elevates service standards.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

STARBUCKS COFFEE COMPANY
Santa Rosa
03.2025 - Current
  • Ensured high performance and accountability across all operations.
  • Optimized workforce efficiency through effective staffing and scheduling management.
  • Controlled costs and enhanced productivity via diligent labor management oversight.
  • Maintained cleanliness standards to create a safe, inviting environment.
  • Maximized profitability by monitoring sales and inventory levels.
  • Implemented food safety protocols to comply with health regulations.
  • Fostered collaboration among team members to cultivate a positive coffee culture.
  • Facilitated open communications to enhance operational effectiveness.

Shift Supervisor

Starbucks
Novato, CA
08.2022 - 01.2025
  • Assigned tasks to team members using data-based technology
  • Cultivated collaborative culture by recognizing achievements and promoting teamwork.
  • Managed emergency situations with composure, adhering to company guidelines.
  • Proactively addressed issues during shifts to maintain operational efficiency.
  • Led customer-focused shifts to enhance service delivery.
  • Fostered a fun and healthy working environment for team engagement.
  • Communicated goals effectively to ensure alignment.

Barista

Starbucks
Novato, CA
08.2020 - 08.2022
  • Delivered exceptional customer service by promptly addressing inquiries and concerns.
  • Resolved customer issues to enhance brand loyalty and satisfaction.
  • Maintained composure during high-volume periods and special events.
  • Assisted customers with menu selections, providing tailored recommendations.
  • Trained new team members on operating various beverage machines.
  • Recommended pastries and sandwiches that complemented customer beverage choices.

Education

Bachelor of Science - Architecture

Arizona State University
Tempe, AZ
12-2026

Skills

  • Coaching and Performance Management
  • Inventory Management
  • Food Safety and Compliance
  • Team Leadership and Development
  • Customer service and engagement
  • Payroll and Scheduling

Timeline

Assistant Store Manager

STARBUCKS COFFEE COMPANY
03.2025 - Current

Shift Supervisor

Starbucks
08.2022 - 01.2025

Barista

Starbucks
08.2020 - 08.2022

Bachelor of Science - Architecture

Arizona State University

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