Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Soleil Aponte

Arlington,TX

Summary

Performance-oriented manufacturing professional with demonstrated skills in enhancing workflows and resource utilization to achieve demanding Industry targets. Hardworking leader and analytical problem-solver with conscientious approach to tackling operations issues. Decisive leader and collaborative team-builder with good planning and multitasking abilities.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Mauser Packaging Solutions
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to more than 20 customer requests for products, services, and company information per day.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Followed established procedures to enter and process customer orders correctly from when we receive the orders until we ship to customer.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Created spreadsheets and analyzed data records to provide detailed reports.

Administrative Assistant

Mauser Packaging Solutions
09.2021 - 10.2023
  • Answered over 20 calls daily on multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity as HR backup and Scheduler backup.

Maintenance Clerk

Mauser Packaging Solutions
06.2019 - 09.2021
  • Supported budget planning efforts through detailed tracking of maintenance costs and resource allocation data.
  • Streamlined work order processing, leading to reduced response times for urgent repairs.
  • Ensured efficient workflow by coordinating with 10 maintenance technicians on job assignments and schedules.
  • Optimized inventory management through thorough tracking and, replenishment needs, and supplier relations.
  • Contributed to cost savings initiatives by researching alternative suppliers for parts procurement without compromising quality.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Created, implemented and monitored filing systems for easy retrieval of records.
  • Maintained accurate records of all maintenance activities, facilitating timely follow-ups and preventive measures.
  • Maintained log books and spreadsheets documenting file data and storage receipts.
  • Demonstrated excellent time-management skills by consistently meeting or exceeding pickup deadlines.

Caregiver

Stay At Home Mom
04.2018 - 06.2019
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Maintained entire family's schedule and organized events, 100% of the time.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Coordinated appointments with medical professionals.
  • Maintained composure during numerous medical emergencies, developing ability to multitask and deal efficiently and calmly with highly stressful and chaotic situations.

Production Supervisor

Cintas Corporation
02.2016 - 04.2018
  • Oversaw 15 employees, enforcing training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Boosted production throughput and quality by revamping procedures and strategies.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Supervised all production phases, included receiving and shipping.
  • Oversaw loading and unloading of packages in warehouse..
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Complete orders for special customers and substitute and rush other orders as needed.
  • Conduct cycle counts and physical inventory.
  • Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
  • Conducted root cause analysis on production issues for prompt resolution, minimizing negative impacts on output rates.
  • Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.

Education

Bachelor of Arts - Environmental Design - Architecture

Universidad De Puerto Rico
Rio Piedras, PR
05-2012

Skills

  • Business-level Spanish communication
  • Proficient in Microsoft Office
  • Oracle, SIS and SAP Software proficient
  • Effective organization
  • Driven professional
  • Excellent planner and coordinator
  • Thrive in high-pressure environments
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Report preparation

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Mauser Packaging Solutions
10.2023 - Current

Administrative Assistant

Mauser Packaging Solutions
09.2021 - 10.2023

Maintenance Clerk

Mauser Packaging Solutions
06.2019 - 09.2021

Caregiver

Stay At Home Mom
04.2018 - 06.2019

Production Supervisor

Cintas Corporation
02.2016 - 04.2018

Bachelor of Arts - Environmental Design - Architecture

Universidad De Puerto Rico

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