Soleil Clay
Atlanta,GA
Summary
Hello, Management Team I am a career Oriented individual seeking a company that has a passion for Customer Service and that loves to promote from within the company . I have 10 years of experience in the Customer Service and Security field. I believe in hard work , dedication and punctuality. I bring my love for people , animals and traveling to the table . Skilled Security Specialist highly effective at screening people, containers and materials for security concerns. Dedicated and resourceful professional with advanced observational, conflict-management and problem-solving abilities developed over Number years of Industry performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Specialist/Customer Service
Georgia Aquarium
09.2023 - Current
- Work both independently and as part of a team to accomplish work tasks
- Coordinate Safety test to building equipment and to ensure Customer Safety
- Make decisions to address issues keeping in line with company policies and procedures
- Ensure that all Customers know the rules and regulations of the building
- Answer questions and assist customers when necessary with unique needs
- Provide supervisor with daily reports on building issues and or customer complaints
- Ensure that all customer are satisfied and cared for
- Administer and coordinated emergency procedures providing care if needed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Merchandiser
Frito-Lay
01.2023 - Current
- Maintain a strong Relationship with Frito Lay Customers
- Keep a accurate count of delivered product to the stores
- Make sure that all aisle are clean and neat
- Present the companies product according to the companies guidelines
- Set up company product for companies promotions
- Ensure that all damaged product are separated and counted and returned to stored areas
- Rotate products according to dates
- Answer Customer questions about the quality of a product
- Ensure that all customers are aware of product changes
- Ability to load heavy equipment with little to no help.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Conducted regular store audits to verify compliance with company policies.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Created visual displays to highlight new and featured products.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Used props and lighting to enhance appearance and visibility of displays.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Presented store update suggestions and layouts to management and stakeholders.
Courier/Customer Service
Emory Healthcare
11.2019 - 01.2023
- Preform a routine inspection of companies vehicles
- Daily check all email and texts from the logistics Manager on company iPhone
- Perform inspection on all products before delivery
- Ensure that all product are properly packaged with correct seals and dates
- Separate all Frozen , Cold Storage products for room temp products
- Receive Signature upon delivery of all company products
- Answer questions and assist Clients when necessary with removing of unwanted products
- Make decisions to address issues keeping in line with company policies, procedures and core values
- Demonstrate the the use of safety and emergency equipment and ensure safety requirements are met.
- Managed customer relations through communication and helpful interactions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
Delivery Driver
Amazon
08.2018 - 06.2019
- Work both independently and has part of a team to accomplish work tasks
- Ensure Customer satisfaction
- Make decisions to address issues keeping in line with company policies and procedures and core values
- Answer questions and assist Customers when necessary those with unique needs and circumstances
- Return all Customers unwanted products back to company warehouse
- Demonstrate the use of safety and emergency equipment and ensure safety requirements are met.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Filled out load paperwork and DOT-mandated log books.
Security Supervisor/Customer Service Lead
Walden Security
07.2014 - 12.2018
- Administer and coordinate emergency procedures or provide emergency care preforming CPR and basic first Aid when needed
- Report all daily activities to lead Supervisor
- Make decisions to address issues keeping in line with company policies procedures and core values
- Work both independently and has a team to accomplish work tasks
- Answer questions and assist customers when necessary with unique needs and circumstances
- Ensure that all Customer Service agents are properly trained on the companies policies, procedures and Customs care
- Inspect all Customer Service agents uniforms.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Courier Driver
FedEx Express
09.2015 - 08.2016
- Answer questions and assist customers when necessary those with unique needs and circumstances
- Ensure that all products meet companies standards before departure from warehouse
- Make decisions to address issues keeping in line with company policies, procedures and core values
- Worth both independently and as part of a team to accomplish work tasks
- Demonstrate the use of safety and emergency equipment and ensure requirements are met
- Ensure Customer satisfaction before the delivery of companies products.
Security Officer
Job 1 usa security
04.2013 - 12.2015
- Work both independently and with a team to accomplish work tasks
- Make decisions to address issues keeping in line with company policies, procedures and core values
- Answer questions and assist customers when necessary those with unique needs and circumstances.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Examined doors, windows and gates to verify security.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Security/Customer Service
Norred&Associates
05.2011 - 06.2013
- Use problem solving skills
- Demonstrate the use of safety and emergency equipment
- Make decisions to address issues keeping in line with company policies, procedures and core values
- Answer questions and assist customers when necessary those with unique needs and circumstances
- Provide Lead Supervisor with daily reports on Customers and building maintenance issues
- Administer and coordinate emergency procedures or provide emergency care.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Security/Customer Service
Dothan Security inc
05.2009 - 05.2011
- Provide safety and reassurance for Customers and Clients
- Make decisions to address issues keeping in line with company policies, procedures and core values
- Demonstrate the use of safety and emergency equipment
- Answer questions and assist customers when necessary those unique needs and circumstances
- Work both independently and has a team to accomplish work tasks
- Uniform must meet companies dress cord at all times.
Security/Customer Service
Eagle Security
02.2006 - 03.2008
- Maintain a proper visual view of Customers/Clients entering and exiting office building
- Work both independently and has a team to accomplish work tasks
- Inspect companies uniforms
- Make decisions to address issues keeping in line with company policies, procedures and core values
- Answer questions and assist customers when necessary those with unique needs and circumstances.
Transportation/Warehouse
Flood Brothers
01.2005 - 05.2006
- Demonstrate the use of safety and emergency equipment
- Make decisions to address issues keeping in line with company policies, procedures and core values
- Work both independently and has a team to accomplish work tasks
- Ensure Customers satisfaction before delivery companies products
- Inspect all products before product leave company warehouse
- Answer questions and assist customers when necessary those with unique needs
- The ability to load heavy equipment with little to no help.
Education
Diploma - High School
Henry W. Grady
Atlanta, GA06.2004
Skills
- Route Organization (1 year)
- Supervisor (Less than 1 year)
- Yardi Training (2 years)
- Customer Service (10 years)
- Delivery Driver Experience
- Driving
- CCTV
- Courier
- Surveillance
- Load & Unload
- Pallet Jack
- Heavy Lifting
- Supervising Experience
- Security
- Conflict Management
- Loss Prevention
- Warehouse Experience
- Merchandising
- Planograms
- Risk Management
- Policy Development
- Basic First Aid
- Threat Management
- Bag Checking
- Investigate Incidents
- Network Monitoring Software
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
Certification
- AED Certification
- Driver's License
- Non-CDL Class C
- CPR Certification
- Guard Card
Timeline
Security Specialist/Customer Service
Georgia Aquarium
09.2023 - Current
Merchandiser
Frito-Lay
01.2023 - Current
Courier/Customer Service
Emory Healthcare
11.2019 - 01.2023
Delivery Driver
Amazon
08.2018 - 06.2019
Courier Driver
FedEx Express
09.2015 - 08.2016
Security Supervisor/Customer Service Lead
Walden Security
07.2014 - 12.2018
Security Officer
Job 1 usa security
04.2013 - 12.2015
Security/Customer Service
Norred&Associates
05.2011 - 06.2013
Security/Customer Service
Dothan Security inc
05.2009 - 05.2011
Security/Customer Service
Eagle Security
02.2006 - 03.2008
Transportation/Warehouse
Flood Brothers
01.2005 - 05.2006
Diploma - High School
Henry W. Grady
- AED Certification
- Driver's License
- Non-CDL Class C
- CPR Certification
- Guard Card
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