Soleil Gonzalez
Rock Hill,SC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Dynamic Bilingual Customer Service Representative with 2 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Chick Fill A
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Customer Service Representative
North Central Family Medical Center
02.2022 - Current
- Handled patient inquiries and suggestions courteously and professionally.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of patient calls with minimal wait times.
- Answered patient telephone calls promptly to avoid on-hold wait times.
- Gained patient trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted spanish with Spanish-language inquiries in a timely and professional manner.
FOH Team Member
Chick-fil-A
06.2018 - 01.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
Education
York Technical College
Rock Hill, SCSkills
- Customer Engagement
- Staff Management
- Schedule Coordination
- Adaptable
- Complaint Resolution
- Customer-Oriented
- Call Center Operations
- Scheduling
- Appointment Scheduling
- Active Listening
- Medical Terminology Knowledge
- Customer Service
Timeline
Customer Service Representative
North Central Family Medical Center
02.2022 - Current
FOH Team Member
Chick-fil-A
06.2018 - 01.2022
Restaurant Manager
Chick Fill A
York Technical College
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