Solena Hampton
Independent Travel Agent
Chula Vista,CA
Summary
Dynamic travel professional with expertise in itinerary planning and a proven track record at Solena Paradise Travel Agency. Skilled in travel research and adept at fostering client relationships, I consistently enhance customer satisfaction and retention. My ability to thrive in high-volume environments ensures exceptional service delivery and memorable travel experiences.
Experienced with coordinating travel itineraries and managing bookings. Utilizes in-depth knowledge of travel destinations and industry trends to provide exceptional service. Track record of maintaining excellent client relationships and ensuring seamless travel experiences.
Travel professional with solid background in organizing and managing travel arrangements. Known for delivering tailored travel solutions and ensuring client satisfaction. Strong focus on teamwork and adaptability, with keen eye for detail and proficiency in travel software.
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Professional with significant experience in coordinating travel plans and delivering outstanding client service. Strong ability to collaborate with teams and adapt to changing needs, ensuring seamless travel experiences. Skilled in itinerary planning, booking management, and problem-solving to achieve optimal results. Reliable and results-driven with focus on achieving client satisfaction and operational efficiency.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
41
41
years of professional experience
Work History
Independent Travel Agent
Solena Paradise Travel Agency
01.2020 - Current
- Developed customized travel itineraries tailored to client preferences and needs.
- Collaborated with vendors to secure competitive rates and exclusive offers for clients.
- Implemented streamlined workflows to enhance operational efficiency within the team.
- Analyzed market trends to identify new opportunities for service offerings and promotions.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Updated and maintained customer databases to increase customer retention.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
Substitute Teacher
Caddo Parish Schools Board
08.1994 - 06.2005
- Delivered engaging lessons to diverse student groups, adapting materials to meet varied learning needs.
- Managed classroom behavior effectively, fostering a positive and respectful learning environment.
- Collaborated with full-time teachers to align lesson plans and instructional strategies for consistency.
- Assessed student progress through formal and informal evaluations, providing feedback for improvement.
- Implemented educational technology tools to enhance student participation and learning outcomes.
- Developed strong relationships with students, promoting trust and encouraging academic growth.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Enlisted Navy RM3
US Navy
06.1985 - 06.1994
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
Accounting And Finance
LSUS
Shreveport, LAAssociate of Arts - Paralegal Studies
Phillps Jr College
Carson, CA01-1992
Skills
- Itinerary planning
- Travel industry expertise
- High volume environments
- Travel research
Accomplishments
- Tapped by a local high school to offer a presentation to students on sales vocations on its annual Career Day, which was so popular that it was included every year afterwards.
- Created elaborate destination wedding travel packages to boost company sales.
Timeline
Independent Travel Agent
Solena Paradise Travel Agency
01.2020 - Current
Substitute Teacher
Caddo Parish Schools Board
08.1994 - 06.2005
Enlisted Navy RM3
US Navy
06.1985 - 06.1994
Accounting And Finance
LSUS
Associate of Arts - Paralegal Studies
Phillps Jr College