Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Solenne Jines

Los Angeles,CA

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

9
9
years of professional experience

Work History

Client Advisor

Bloomingdale's
12.2023 - Current
  • Built and maintained relationships with clients to provide ongoing support.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.
  • Gathered and analyzed customer feedback to inform product and service improvements.

Sales Lead Manager

LipLab
03.2023 - 12.2023
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Created welcoming and comfortable environment for guests.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Resolved customer issues quickly to close deals and boost client satisfaction.


Sales Lead Manager

Vuori
04.2022 - 03.2023
  • Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
  • Effectively presented information to customers and responded to questions.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Established and cultivated solid business relationships with new or existing customers.

Cashwrap Coordinator

JCrew
10.2020 - 04.2022
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased Email Capture and Client Loyalty above 70% per shift.
  • Promoted our J Crew Credit Card and had average of 5 clients apply per shift.
  • Supported sales floor, cash wrap and back of house to catalyze daily operations.

Key Holder Leader

L'OCCITANE
11.2019 - 11.2021
  • Improved customer service by projecting friendly and knowledgeable attitude
  • Tracked, analyzed and reported store sales performance metrics to store manager
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork

Assistant Store Manager

ALDO
03.2015 - 10.2019
  • Coached sales associates in product specifications, sales incentives and selling techniques, increasing client satisfaction ratings 80% day
  • Maintained positive client relationships by responding quickly to client service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

Cash Wrap Specialist

Sephora USA Inc.
04.2017 - 09.2018
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Associate of Arts - Fashion Design

Los Angeles Trade Technical College
Los Angeles, CA
11.2023

Skills

  • Customer/Client relations
  • Business Development and Planning
  • Business Initiatives Proficiency
  • Store Operations
  • Visual Merchandising
  • Relationship building and management

Additional Information

In the years of working in the retail industry my skill in bilingualism has helped my competitiveness in driving sales, building clientele and opened up career opportunities. I have also received recognition from Supervisors to District Managers and Regional Managers, through reviews of my job performance from publications and testimonials of clients.

Languages

Spanish
English

Timeline

Client Advisor

Bloomingdale's
12.2023 - Current

Sales Lead Manager

LipLab
03.2023 - 12.2023

Sales Lead Manager

Vuori
04.2022 - 03.2023

Cashwrap Coordinator

JCrew
10.2020 - 04.2022

Key Holder Leader

L'OCCITANE
11.2019 - 11.2021

Cash Wrap Specialist

Sephora USA Inc.
04.2017 - 09.2018

Assistant Store Manager

ALDO
03.2015 - 10.2019

Associate of Arts - Fashion Design

Los Angeles Trade Technical College

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Solenne Jines