SOLEY ZELENIN
Kissimmee,FL
Summary
Dedicated and results-oriented Talent Acquisition Coordinator with experience in recruiting and coordinating the hiring process. Adept at sourcing and engaging top talent, managing recruitment workflows, and providing exceptional candidate experiences. Seeking to contribute my skills and expertise to as a Talent Acquisition Coordinator.
Overview
10
10
years of professional experience
Work History
Insurance Consultant
Progressive Insurance
01.2023 - Current
- Developed and implemented effective grievance resolution strategies.
- Streamlined client onboarding processes by implementing efficient data collection methods and reducing paperwork.
- Increased customer satisfaction ratings through timely claims processing and consistent communication with clients.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring optimal insurance plan offerings.
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
Senior Guest Relations Specialist
Booking.com
04.2016 - 12.2022
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Vital member of multiple company pilot programs focused on website developer feedback while conducting regular everyday customer support.
- Collaborated with hotel staff to ensure seamless service delivery and guest satisfaction.
- Improved cooperation among departments by organizing cross-training sessions for better understanding of each other roles in delivering excellent hospitality services.
- Developed personalized service plans for VIP guests, resulting in increased loyalty and repeat business.
Talent Acquisition Coordinator
Delcast EU
01.2014 - 12.2016
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Conducted initial candidate screenings, scheduled interviews, and managed communication between candidates and hiring teams.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
- Organized recruiting events, such as career fairs and networking sessions, to increase company visibility within target markets.
- Ensured compliance with employment laws and regulations throughout all aspects of the recruitment lifecycle.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Senior Front Office Assistant
Hyatt Hotels
02.2015 - 04.2016
- Developed strong relationships with clients, resulting in increased loyalty and repeat business opportunities.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and company records.
- Supported company initiatives through active participation in meetings, events, and project collaborations.
- Proactively identified areas for improvement within the front office department, implementing changes when necessary for better performance outcomes.
Front Office Supervisor
Loews Hotels & Resorts
08.2014 - 12.2015
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Evaluated existing operational procedures for potential improvements leading to increased efficiency within the front office department.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
Associate of Applied Science - Business Administration And Management
Valencia College
Kissimmee, FL05.2024
Skills
- Recruitment and Selection
- In-Person and Telephone Interviewing
- Strong organization and time management skills
- Hiring Manager Collaboration
- Communication Skills
- Attention to Detail
- Team Collaboration
- Behavioral Interviewing
Languages
Spanish
Native or Bilingual
Timeline
Insurance Consultant
Progressive Insurance
01.2023 - Current
Senior Guest Relations Specialist
Booking.com
04.2016 - 12.2022
Senior Front Office Assistant
Hyatt Hotels
02.2015 - 04.2016
Front Office Supervisor
Loews Hotels & Resorts
08.2014 - 12.2015
Talent Acquisition Coordinator
Delcast EU
01.2014 - 12.2016
Associate of Applied Science - Business Administration And Management
Valencia College
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