Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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SOLIEL MYTON

North Little Rock,Arkansas

Summary

Professional support specialist with strong background in providing effective assistance in fast-paced environments. Known for adaptability, team collaboration, and achieving results. Skilled in troubleshooting, customer service, and communication. Reliable and flexible, ensuring seamless operations and meeting evolving needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT/Helpdesk Support Intern

Safe Foods
04.2024 - 05.2024
  • Provided hands-on technical support across Laboratory, Research & Development, Engineering, and Fabrication departments
  • Assisted with troubleshooting and resolving hardware and software issues for lab equipment and office systems
  • Delivered a presentation to stakeholders on integrating AI with IT systems to optimize workflows and reduce downtime.

ODEI Intern

City Hall
01.2023 - 08.2023
  • Assisted with implementing digital strategies to improve system accessibility, contributing to a higher Municipal Equality Index (MEI) score
  • Developed and maintained a digital Toolkit for Municipal IDs, ensuring easy integration with other cities' systems
  • Provided IT support for various departments, resolving technical issues related to network access, software usage, and system performance.

Communication & IT Support

Lucie's Place
04.2022 - 07.2023
  • Managed IT systems and supported technical workflows for the organization's e-newsletter, ensuring smooth distribution via Mailchimp
  • Provided internal helpdesk support, troubleshooting email, network, and device-related issues for staff
  • Leveraged data analytics tools to track engagement across social media platforms, ensuring system efficiency and seamless content management.

Pharmacy Technician

Kroger
04.2020 - 07.2022
  • Provided technical support in managing the pharmacy system, ensuring accurate data entry for prescriptions and patient information
  • Troubleshot and resolved system-related issues with insurance billing, improving efficiency and reducing claim discrepancies
  • Supported the pharmacy team by maintaining inventory and addressing technical concerns with the medication database system
  • Maintained precise records of medication inventory and patient transactions.

Education

IT/Cyber Fundamentals Bootcamp -

Forge Institute
Little Rock, Arkansas
12.2024

Bachelors in Anthropology -

University of Arkansas
Little Rock, Arkansas
05.2024

IBM (Artificial Intelligence) Certification -

Shorter College
North Little Rock, Arkansas
02.2024

Skills

  • Technical Support: Troubleshooting, hardware and software installation, customer support
  • Systems: Windows, macOS, Linux (beginner)
  • Tools: Command-Line Interface (CLI), Cisco Packet Tracer, Wireshark
  • Networking: TCP/IP, basic WAN/LAN troubleshooting
  • Soft Skills: Problem-solving, adaptability, attention to detail, collaboration

Certification

  • CPR, 05/01/24
  • Real Estate License, 04/01/21
  • Pharmacy Technician, 09/01/20
  • Google IT Support Professional, 10/01/24
  • IT/Cyber Professional, 12/01/24

Timeline

IT/Helpdesk Support Intern

Safe Foods
04.2024 - 05.2024

ODEI Intern

City Hall
01.2023 - 08.2023

Communication & IT Support

Lucie's Place
04.2022 - 07.2023

Pharmacy Technician

Kroger
04.2020 - 07.2022

Bachelors in Anthropology -

University of Arkansas

IT/Cyber Fundamentals Bootcamp -

Forge Institute

IBM (Artificial Intelligence) Certification -

Shorter College

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SOLIEL MYTON