Soliel Myton
North Little Rock,AR
Summary
Detail-oriented IT Specialist with extensive experience in resolving complex computer system issues and enhancing user satisfaction. Proven expertise in software, hardware, and peripheral troubleshooting, coupled with a strong understanding of usability and security principles. Demonstrated ability to work independently to investigate problems efficiently. Committed to leveraging technical skills to drive operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Assistant
Consolidated Admin Services
Cabot, Arkansas
12.2024 - Current
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Provided technical support to staff and customers in person, over the phone, and via ticket system (Freshworks).
- Provided assistance in the development of policies related to IT security standards.
- Developed training materials and procedures or trained users in proper use of hardware or software.
AI Intern
Safe Foods
North Little Rock, Arkansas
04.2024 - 05.2024
- Company Overview: Successfully completed the Artificial Intelligence Reimagine Days Internship Program in partnership with Shorter College
- Gained four weeks of hands-on experience across Laboratory, Research and Development, Engineering, and Fabrication departments
- Delivered a presentation to stakeholders on potential AI applications in food processing, highlighting areas for innovation and efficiency
- Successfully completed the Artificial Intelligence Reimagine Days Internship Program in partnership with Shorter College
ODEI Intern
City Hall
Little Rock
01.2023 - 08.2023
- Implemented digital strategies to improve the Municipal Equality Index (MEI) score for Little Rock by developing and enacting policies that emphasize inclusivity through tech
- Created a comprehensive Toolkit for Municipal IDs, allowing other cities to adopt and implement similar programs for improved inclusivity and accessibility
Pharmacy Technician
Kroger
Maumelle
04.2020 - 07.2022
- Entered prescription and patient data into the pharmacy system with high accuracy
- Managed medical billing and processed insurance claims, resolving discrepancies
- Verified insurance details and handled data entry for efficient claim approvals
- Maintained precise records of medication inventory and patient transactions
Education
IT/Cyber Fundamentals Bootcamp -
Forge Institute
Little Rock12.2024
Bachelors - Anthropology
University of Arkansas
Little Rock05.2024
IBM (Artificial Intelligence) - Artificial Intelligence
Shorter College
North Little Rock02.2024
Skills
- Attention to Detail
- Troubleshooting
- Collaborative Problem Solving
- Adaptability
- Command-Line-Interface (beginner)
- Linux (beginner)
- Seeking CompTIA A
- Seeking CompTIA Security
Certification
- CPR, 05/01/24
- Real Estate License, 04/01/21
- Pharmacy Technician, 09/01/20
- Google IT Support Professional, 10/01/24
- IT/Cyber Professional, 12/01/24
Timeline
IT Assistant
Consolidated Admin Services
12.2024 - Current
AI Intern
Safe Foods
04.2024 - 05.2024
ODEI Intern
City Hall
01.2023 - 08.2023
Pharmacy Technician
Kroger
04.2020 - 07.2022
- CPR, 05/01/24
- Real Estate License, 04/01/21
- Pharmacy Technician, 09/01/20
- Google IT Support Professional, 10/01/24
- IT/Cyber Professional, 12/01/24
IT/Cyber Fundamentals Bootcamp -
Forge Institute
Bachelors - Anthropology
University of Arkansas
IBM (Artificial Intelligence) - Artificial Intelligence
Shorter College
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