Solilagi Faaiu
Anchorage
Summary
A disciplined and customer service-oriented problem solver with strong organizational and multi-media skills who helps and understands human behavior.
Overview
6
6
years of professional experience
Work History
Data Entry/Office Administrator/Client Support Specialist
Genesis Recovery Services
03.2022 - 01.2025
- Answer phone calls and emails daily and help customers with their needs and concerns.
- Proficient in typing and data entry with a focus on accuracy.
- Experienced in managing and updating databases.
- Capable of handling large volumes of data while ensuring data integrity.
- Monitor clients at all times / Schedule meetings with counselors and supervisors.
- Complete paperwork’s and turn it in to their assigned box.
- Collect payments from clients in transitional housing and submit it.
- Checked in with clients and follow up with their appointment’s dates.
Office Assistant
Schwantes Apartment
02.2024 - 12.2024
- Answer phone calls and help customers with the apartments they’re interested in
- Take payments of tenant’s rents and email families that are behind on rent.
- Upload new ads of available apartments on Facebook and company Website.
- I do move-in inspections paperwork with new tenants and let my manager know if I needed help.
- Write down maintenance request work and send it to the manager.
Receptionist/Event assistant
ARC Apostolic Church
05.2020 - 01.2023
- Support the front desk and event staff by cheerfully greeting people, directing guests to various locations, and other tasks as needed.
- Organizing records of the churches programs and keep it up to date at all times. Set up Pastors monthly meetings for Revivals.
- Schedule each family and youth meeting for baptism.
Youth Ministry Secretary/Customer Service Representative
Jehovah Jireh Voice of Christ Church
02.2019 - 01.2023
- Assist the youth leader with guiding children’s education during events or at church. Take children to their Sunday school classes and ensure they have all the supplies they need. Lead meetings after classes, set up the schedule with all names and verify everyone has appropriate uniforms and supplies before the bus departs, and confirm participants have transportation arranged. Collaboration with other staff for large trips which combine multiple churches.
- Schedule youth nights services
- Answer phone calls and emails
Education
Associates Degree - Business
Pierce College
Lakewood, WA05.2023
High School Diploma - undefined
Clover Park High School
Lakewood, WA06.2021
Skills
- Problem Solving & Multi-Tasking
- Adaptability & Organizational
- Flexibility & Time Management
- Leadership & Teamwork
- Interpersonal Communication & Accuracy
- Scheduling
- Microsoft Word, Excel, PowerPoint, and Publisher
- Mac and Windows environments
Timeline
Office Assistant
Schwantes Apartment
02.2024 - 12.2024
Data Entry/Office Administrator/Client Support Specialist
Genesis Recovery Services
03.2022 - 01.2025
Receptionist/Event assistant
ARC Apostolic Church
05.2020 - 01.2023
Youth Ministry Secretary/Customer Service Representative
Jehovah Jireh Voice of Christ Church
02.2019 - 01.2023
Associates Degree - Business
Pierce College
High School Diploma - undefined
Clover Park High School
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