Obtain long-term position to enhance my knowledge, skills, and abilities as a health care professional.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant 2/ MA Preceptor
Baptist Health South/MNI- Pain Management
05.2022 - Current
Trained and served as resource for multiples newly hired medical assistant
Improve wait times and space capacity by offering/scheduling patients sooner appointments.
Responsible for placing pump refill orders through AIS on timely manner, print out pump refills form due through Medtronic and scanned into patient chart
Manage rooming and patient flow, including pre-visit preparation.
Set up and organized pain management medical supplies closet and exam rooms.
Assist Doctor and APP with all clinic minor procedures , pre-injection set up with required supplies and ensure consent form signed prior to injection.
Adhere to Doctor,Nurse Practitioner, Practice Manager, International Department, Founder department special request to schedule patient same day appointment or same week.
Performed essential administrative tasks such as preparing documents to process prior authorization medications and in office injection. Send, receive ,respond to emails, schedule and reschedule appointment for pain management Doctors and APPs.
Triage all patients phone calls/ voicemails, manage E-Forcse, and Cerner pool messages in timely manner.
Presented/implemented oral drug screen idea for urine retention patients and non temperatures readings.
Responsible for urine drug screen collection, process oral drug screen and failed urine drug screening , fill out lab requisition form and coordinate pick up time for LabCorp Tech.
Organized to have access with Labcorp online to view urine drug screen results and communicate with APP, print out and scanned by front desk into patient chart.
Specialized to speak with pharmacist and help patients find alternate pharmacies when control substance is out of stock.
Manage inventory and re-stock medical supplies to maintain optimal clinic operations.
Assist with cross covering other specialties assigned by leadership.
Maintained clean and safe clinical environment, adhering to strict infection control standards for well-being of patients and staff.
Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
Registered Medical Assistant 2
Centura Health Hospital (ST. Francis) Primary Care
04.2022 - 05.2022
Assist and prepped Doctor with sterile minor surgical procedures such as cyst removal to name a few
Assist Doctor orders with acupuncture, ear lavage, EKGs, removal wart with Nitrogen liquid, UA dip, sample collection, pap smear, etc
Responsible for time- efficiency patient flow while checking vital signs and taking chief complaints in a timely manner.
Receive Doctor orders to draw blood for each patient with the appropriate tube color upon labs ordered
Put timer on blood specimen for 15 minutes, Centrifuge blood specimen, properly label and pack for LabCorp
Receive triage incoming calls and walk- in nursing visit patients for INR recheck, Prolia injections, B/S, testosterone injections, TB admin, Covid injections, MMR , and Hep B
Sanitized, restocked, and organized exam rooms and medical equipment
Follow up on care, referrals, and PAR.
Registered Medical Assistant 2
Optum, UnitedHealth Group Primary Care
03.2021 - 04.2022
Manage patient flow while checking vital signs and taking chief complaints in a timely manner and Telehealth visits as well
Trained new medical assistant floats
Collaborated with Operational Manager to transfer all clinical equipment, supplies, organize and set to clinical business operation standards
Collaborated with staff to pilot new ideas and solutions to improve seamless quality and service enhancement
Assist Doctors, Nurse Practitioner, and PA-C with minor surgical procedures, EKGs, ear lavage, pap smears, removal wart with Nitrogen liquid, urine sample collection, cortisone injections, swabbed strep culture collection, prescription renewals, durable med referral, high dollar med referral (Prolia ),call in STAT orders to US,XR or ER
Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
Place general lab orders (CBC, CMP,CHD, A1C, TSH, ,etc), but not limited to Vaginitis pan plus, Cytology-Pap Reflex HPV on Ascus ,Urinalysis w/Micro rflx Cult, Throat Beta Strep Culture, HCG,INR, Rapid Strep A Screen, Rapid Flu A&B, Rapid Mono Test.
Examined and executed ways to improve relationship and communications between clinical staff and patients
Receive triage incoming calls and walk- in nursing visit patients for INR recheck, Prolia injections, B/S, testosterone injections, TB admin, COVID injections, MMR , Hep B, and hypertension recheck.
Conducted monthly and quarterly inventory of supplies
Updated inventory, expiration and vaccine logs to maintain current tracking documentation
Sanitized, restocked, and organized exam rooms and medical equipment.
Covered other medical assistant at different specialty such as internal medicine
Medical Assistant /Administrative
HQMS/ Pain Mgmt/ Occupational Health
10.2020 - 03.2021
Trained new MA employees and MA internship students
Responsible and covered shift for Medical Office Manager job duties
Assist Doctor or PA-C with bleeding patients upon work related injury such as lacerations, burns, sprains, strains, and fractures
Perform medical screenings such as drug, BAT, vision, vitals, audiogram, EKG and PFT
Registered through PDMP and National Registry to search patients and input info, download, and print pain management patients prescribe medication log to include on patient chart folder for doctor
Prepare Written Rx for doctor and PA-C pain patients only and document under medication log
Keep exam room clean, stocked with adequate medical supplies, maintain instruments, prepare sterilization as required and prepare suture kits after sterilization on autoclave machine
Complied with all HIPAA Privacy and Security Regulations to protect patients’ medical records and information
Perform TB, Toradol, Varicella, and MMR injections on patients
Follow up on referrals and authorization request from PA-C
Collect patient's urine specimen, whether is 5,10, 12 panels or splits through Form Fox for nonfederal or federal employees and UA dip through Certedrive for DOT employees
Responsible for pre-employment physicals for Cedar Springs RN, EL Paso County employees to include Deputy Sheriff, Windigo Logistics, NewMont, DODMERB and GEJohnson
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant Student Intern
Colorado ENT & Allergy
08.2020 - 10.2020
Obtained client medical history, including medication information, symptoms, and allergies
Sanitized, restocked, and organized exam rooms and medical equipment
Explained procedures to patients to reduce anxieties and increase patient cooperation
Responsible for rooming patients, charting, taking vitals, and record all into ALL Meds ( EHR) program
Checked audiology patients’ tympanic membrane to make sure it was not impacted before sending to audiology department
Assisted allergy patients with subcutaneous injection for their routine shots
Prepared nasal scope for all Doctors (flex scope) or 0-degree scope where its crystal clear to see and not foggy
Make sure all procedures and CT consent forms are signed by right patient before doctor saw patient
Prepared required instruments and supplies for each Doctor depending on chief complaint, nasal spec, tongue depressors, forceps, scissors, earpiece, tissue nippers, suction tube and mirrors
Cleaned all instruments with Enzymatic and OPH, then placed in autoclave machine for 25-30 minutes
Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
City Carrier Assistant
Postal Service
06.2019 - 06.2020
Planned and cased mail in sequence of delivery for designated route
Used portable devices to maintain system records by scanning items delivered to homes and businesses
Engaged customers with pleasant demeanor and offered to help with mail-related issues
Worked closely with other employees in mail office and handled various administrative tasks
Collected mail from letter boxes on specific route both on foot and by vehicle
Double checked names match labels on mailbox if uncertain left note to update residence or business names.
Administrative Assistant
Pikes Peak State College, President Suite
01.2019 - 06.2019
Support the maintenance of all Foundation's department general office duties but not limited to filing, (Board of Director Minute Meetings Manuals, Auditors) copying, data entry, answering phones and greeting visitors
Assist with major events for the Scholarships Workshop and help guide students with all their scholarship questions
Create spreadsheets and revise college systems by analyzing record keeping to effectively improve changes for Board of Director: Executive Director
Assist Board of Director Minutes Meetings and record manually in transcript format
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Account Clerk
18th Judicial District Combine Courthouse
09.2017 - 01.2018
Daily enter key data of financial transactions in database (Excel Worksheet)
Prepare and collect deposits from both Courthouses
Provide accounting and clerical support within bond cases, Remission and Appeal bonds upon orders from the Magistrate
Approve and released multiples bonds (base on Colorado Statue) in different cases to accurate defendant or surety who posted bond (JPOD or Eclipse)
Set up checks, print out, signed by District Administrator, and secure with 18th judicial envelops daily
Research, track and restore accounting or documentation problems and discrepancies
Collecting, uploading, gathering, scanning and organize documents /paper flow.
Routine Inspection Specialist
CWIS, LLC
11.2016 - 09.2017
Audited files and reported issues that required follow-up
Scheduled contractors for maintenance issues
Develop, review, and submitted property operating and capital budgets
Secured an average of 1000 Routine/Lawn inspection approvals to HUD standards between multiple states
Effectively communicate with vendors on and off sites to achieve HUD standards
Respond to all Common Area Maintenance inquiries
Analyzed departmental documents for appropriate distribution and filing
Located and investigated production concerns and helped management implement corrective actions.
Medical Office Receptionist
Peak Vista Community Health Centers(temp Job)
08.2016 - 11.2016
Organized paperwork such as charts and reports for office and patient needs
Completed skilled administrative work to support all office staff and operational requirements
Scheduled appointments for doctor visits and procedures
Checked patient data including insurance, demographic, and health history to keep information current.
Collaborated with medical staff to ensure seamless communication and coordination of patient care.
General Manager
Dunkin Donuts
05.2007 - 05.2016
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.
Control cost to help maximize profitability
Lead team meetings
Managed cash over/short in restaurant and ensure team members followed franchisee's cash management policies
Recruited, trained and guided team members to maintain high productivity and performance metrics.
Prepared all end of week reports to include staff and food control along with store sales
Managed full month inventory
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
Addressed and follow-up on customer complaints
Organized budgets overseeing P&Ls and achieved margin targets consistently to stay on track with growth plans.
Education
Associate of Science Degree - Medical Assistant
Pikes Peak State College
Colorado Springs, CO
08.2020
Skills
Healthcare
Team build
Patient Flow Management
Training and Coaching
Procedure Assistance
EMR / EHR (Cerner,Soarian, Phressia, Eforcse
Scheduling and Appointment Management
Bi-lingual
Management
Injections
Vital signs
Inventory Control
Patient Care
MS Office: Word, Excel, Outlook, Power Point
Multitasking
Professionalism and Ethics
Certification
RMA - Registered Medical Assistant, American Medical Technologist, 06/2021
Phlebotomy Certificate, Pikes Peak State College, 05/2020
Nursing Assistance, Pikes Peak State College, 11/2020
MA Preceptor Certified- Baptist South Florida
Awards
Leadership/Great Initiative at Optum/UHC-11/2021
Helping Hand at Optum/UHC-12/2021
Timeline
Registered Medical Assistant 2/ MA Preceptor
Baptist Health South/MNI- Pain Management
05.2022 - Current
Registered Medical Assistant 2
Centura Health Hospital (ST. Francis) Primary Care
Medical Receptionist/Medical Assistant at South Texas Clinic For Pain ManagementMedical Receptionist/Medical Assistant at South Texas Clinic For Pain Management
Physician Practice Supervisor at Baptist Health Medical Group North, Urology | Baptist Health South FloridaPhysician Practice Supervisor at Baptist Health Medical Group North, Urology | Baptist Health South Florida