- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Fashion and Style
Solimar Perez Tirado
Nashua,NH
Summary
Dynamic Customer Service Advocate with proven expertise at The Home Depot Inc, excelling in complaint handling and creative problem solving. Recognized for enhancing customer satisfaction through effective communication and building loyal relationships. Skilled in data entry and adept at managing high call volumes while ensuring service excellence during transitions.
Overview
4
4
years of professional experience
Work History
Customer Service Advocate
The Home Depot Inc
Merrimack, NH
05.2021 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided product knowledge and advice to enhance customer shopping experience and satisfaction.
- Collaborated with team members to streamline processes for faster service delivery.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Education
Nashua South High School
Nashua, NHSkills
- Call center experience
- Data entry
- Complaint handling
- Creative problem solving
- Attention to detail
- Customer service
- Multitasking Abilities
- Calm under pressure
Interests
Languages
English
Full Professional
Timeline
Customer Service Advocate
The Home Depot Inc
05.2021 - Current
Nashua South High School