Samantha Oliver

• Coordinated service requests, ensuring efficient assignment to appropriate team members.
  
• Up-to-date knowledge "expert" on Pella products, availabilities, discontinuations, and "work-around" tactics.
  
• Maintain mechanical and product knowledge needed to be able to physically assist in field when large projects require additional support or the schedule is congested.
  
• Provide top-of-the-class Customer Service, assisting with client walk-ins, contractor and builder showroom visits, as well as assisting as a point of contact for inside sales.
  
• Act as the first point of contact for all Service related internal inquiries, issues, and support.
  
• Led the Service Team by setting an example of excellence, industry knowledge, and continuous improvement.
  
• Provided reports regarding the "health" of the service department, prepared for the viewing of upper management.
  
• Led each Service Team Meeting, determining where improvement was needed, but also highlighting the things we are great at in a supportive, collaborative manner.
  
• Control of the Service Schedule in full, scheduling appointments that make sense geographically, while also honoring the Technician and Customer's time.
  All other duties related to managing the workflow and production of the Service Department.

I was hired by Pella as a Trade Project Coordinator. My role then developed into taking on Retail Project Coordination, as well as our point of contact for Accounts Receivables. I was then transferred to the Service Department, where I am now the Service Department Team Lead beneath the Service Manager.

• Boosted efficiency and team performance by setting goals and plans to achieve each target.
• Evaluated scheduling processes, identifying areas for improvement.
• Utilized scheduling software to maintain accurate records of appointments and events.
• Analyzed operational data to forecast scheduling needs.
• Resolved conflicts in scheduling by negotiating alternatives with affected parties.
• Collaborated with management to identify staffing requirements.
• Reviewed daily, weekly, and monthly schedules regularly to identify potential issues or bottlenecks.
• Led a team of 6-8 talented individuals with varying backgrounds and learning styles.

I was hired on as a Scheduling Specialist at Durante, where I then transferred to Management less than a year after my hiring.

• Implemented optimal storage methods for each product type, keeping inventory fresh.
• Managed stockroom organization, enabling efficient retrieval of products.
• Conducted regular audits to ensure accurate pricing and stock levels.
• Kept documentation organized, completing forms and updating accounts with orders.
• Minimized product errors, carefully examining incoming shipments and properly tagging items.
• Followed safety protocols during stocking and unloading procedures.
• Assisted customers with locating desired items and providing product information.
• Responded to customer inquiries with knowledgeable service.
• Ensured sales floor remained clean, tidy, and safe for customers.
• Trained new employees on proper forklift operation techniques and safety guidelines.
• Secured products to pallets, skids and lifting devices to prevent shifting or damage.
• Followed established traffic patterns within facility to minimize accidents or delays in productivity.
• Complied with warehouse management practices using hand-held scanners.
• Helped team receive, store, and distribute materials.

I helped with multiple departments during my time at LKQ, ranging from eBay Sales Consulting, Dispatching, fill-in for the Distribution Manager when one was not employed, and acted as a Parts Puller as well.

• Interpreted site plans and blueprints to accurately execute construction tasks.
• Completed necessary paperwork related to equipment usage, maintenance records, and time logs.
• Communicated and planned heavy machinery operations to avoid safety hazards during work.
• Ensured compliance with local, state, and federal regulations during operation.
• Operated equipment to level, compact or cover debris at disposal sites.
• Skillfully navigated tight spaces and difficult terrain with heavy machinery.
• Managed preventive maintenance for heavy equipment, reducing downtime.
• Operated various types of heavy equipment, including bulldozers, excavators, and loaders.
• Logged site activities, safety incidents and maintenance needs for safety purposes.
• Followed strict safety protocols to minimize accidents on construction sites.
• Demonstrated sound judgment and initiative while working without supervision.

• Fed and watered cattle, horses and chickens.
• Observed livestock for signs of illnesses and reported unusual findings immediately.
• Loaded harvested products onto trucks or storage facilities for transportation or storage purposes.
• Mowed, cleaned and handled repairs on pastures and grounds.
• Administered necessary medications and treatments to animals.
• Leveled and cleared land to assist with general land maintenance.
• Applied pesticides and herbicides in accordance with safety protocols and regulations.
• Cleaned barns, stalls, pens, coops, sheds to maintain safe environment for animals.
• Operated tractors, harvesters and tillage equipment.
• Kept farm and livestock secure with gate and fence repair and maintenance.
• Checked on animal and herd health by patrolling grazing lands regularly.
• Built fences to contain livestock or protect crops from pests or wildlife damage.