Solly Lantigua
Orlando,FL
Summary
Dedicated Healthcare Administration Professional experienced in billing and patient account management. Achieved efficiency in processing claims and resolving billing discrepancies through strong organizational skills and commitment to patient care. Focused on enhancing patient experiences while maintaining compliance with regulations.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Copay Support Specialist
Assist Rx
Orlando, USA
10.2025 - Current
- Processed reimbursement requests ensuring accuracy and timely approvals.
- Updated and maintained payment statuses within company systems to ensure accurate records and timely processing.
- Reviewed claim documentation and coordinated with internal teams to expedite case completion.
- Ensured compliance with company policies and regulations while safeguarding sensitive patient information.
Account Solutions - Billing Specialist
CVS Specialty Pharmacy
Orlando, USA
12.2022 - 10.2025
- Managed collections, processed refunds, and coordinated patient payment plans to enhance cash flow.
- Resolved billing discrepancies and reversed claims to ensure accurate account management.
- Process insurance claims and maintain accurate patient accounts.
- Provided exceptional customer service and support, addressing patient inquiries and concerns promptly.
- Processed patient billing for specialty medications efficiently and accurately.
Medical Administrative Assistant
Gastroenterology Consultants
Orlando, USA
01.2021 - 12.2022
- Optimized provider scheduling and patient flow.
- Scheduled appointments and coordinated patient referrals to enhance access to care.
- Assisted patients and managed front-office operations to ensure smooth patient experience.
- Processed payments while maintaining HIPAA compliance.
- Manage collections, refunds, and patient payment plans.
Patient Advocate
Apprio Health
Orlando, USA
01.2017 - 01.2021
- Guided uninsured patients through Medicaid enrollment process to ensure access to essential healthcare services.
- Performed eligibility screenings and patient interviews to determine healthcare coverage options and support patient needs.
- Coordinated follow-ups with patients to clarify benefits and coverage, enhancing their understanding of available resources.
- Ensured precise record-keeping of patient data and records.
Education
Medical Administrative Assistant - Health Sciences
Ultimate Medical Academy
Tampa, FL 08.2022 - 06.2024
Skills
- Medical Billing and Coding
- Claims Processing
- Patient Account management
- Insurance verification
- Healthcare Regulations
- Medical Terminology
- Bilingual communication
- Conflict resolution
- Time management
Timeline
Copay Support Specialist
Assist Rx
10.2025 - Current
Account Solutions - Billing Specialist
CVS Specialty Pharmacy
12.2022 - 10.2025
Medical Administrative Assistant - Health Sciences
Ultimate Medical Academy
08.2022 - 06.2024
Medical Administrative Assistant
Gastroenterology Consultants
01.2021 - 12.2022
Patient Advocate
Apprio Health
01.2017 - 01.2021