Solmaria Figueroa
Stamford,USA
Summary
Dedicated and compassionate Bilingual Interpreter and Case Manager with over 8 years of experience providing Spanish-English interpretation, client advocacy, and social service support. Skilled in facilitating communication between clients and professionals in healthcare, social work, and community outreach environments. Recognized for professionalism, empathy, and the ability to build trust with diverse populations. Experienced in case management, motivational interviewing, and maintaining strict confidentiality under HIPAA standards. Proven leader and team collaborator with a strong background in client relations, risk management, and operations.
Overview
15
15
years of professional experience
Education
High School Diploma -
Greenwich High School
GreenwichWork History
Freelance Interpreter
ABC Language Services
02.2024 - Current
- Provide Spanish-English interpretation for over 2,000 patients in medical, legal, and social service settings.
- Translate complex information accurately between patients, physicians, and families while maintaining cultural sensitivity.
- Partner with DCF and case managers to support effective communication in child welfare and community programs.
- Maintain strict confidentiality and adhere to interpreter ethical standards.
- Recognized by 75+ patients for clear, compassionate, and professional communication.
- Learned and adapted quickly to new technology and software applications.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Managed customer inquiries through various communication channels, ensuring timely and effective resolution.
Service Manager
Wells Fargo Bank
01.2018 - Current
- Deliver outstanding customer service while ensuring compliance with operational and financial policies.
- Supervise daily cash operations, audits, and risk management procedures.
- Train and mentor new employees, ensuring adherence to performance and service standards.
- Identify customer financial needs and recommend suitable products and services.
- Build trusted client relationships that strengthen customer loyalty.
Social & Outreach Case Manager
Open Door
01.2025 - 10.2025
- Conduct client intakes, assessments, and develop individualized service plans.
- Advocate for clients by coordinating with healthcare providers, housing authorities, and social service agencies.
- Assist clients with housing programs, healthcare access, and public benefits.
- Facilitate community outreach and engagement initiatives.
- Maintain accurate documentation in compliance with HIPAA and confidentiality standards.
- Use motivational interviewing techniques to promote client empowerment and self-sufficiency.
- Collaborate within multidisciplinary teams to deliver wraparound, client-centered care.
Front End Supervisor
Bed Bath & Beyond
01.2013 - 01.2019
- Supervised front-end operations including scheduling, training, and employee development.
- Acted as primary escalation point for customer service issues.
- Managed cash handling, administrative, and HR-related tasks.
- Oversaw the bridal registry department and coordinated special events and promotions.
Assistant Retail Manager
ShapeUp
01.2011 - 01.2014
- Managed daily operations across three retail store locations in NY and CT.
- Oversaw purchasing, vendor relations, inventory management, and staff training.
- Improved customer satisfaction and streamlined administrative processes.
Skills
- Interpretation & Communication: Simultaneous/Consecutive/Whisper interpreting
- Cross-cultural communication
- Public speaking
- Motivational interviewing
- Social Services & Case Management: Client advocacy
- Intake & assessment
- Crisis intervention
- Care planning
- HIPAA compliance
- Leadership & Operations: Coaching & mentoring
- Risk management
- Conflict resolution
- Team development
- Customer relations
- Technical Proficiency: Microsoft Office Suite
- QuickBooks
- Salesforce
- Oracle
- Data entry
- CRM systems
Languages
English (Expert)
Spanish (Fluent)
Work Authorization
Eligible to work in the U.S. for any employer
Timeline
Social & Outreach Case Manager
Open Door
01.2025 - 10.2025
Freelance Interpreter
ABC Language Services
02.2024 - Current
Service Manager
Wells Fargo Bank
01.2018 - Current
Front End Supervisor
Bed Bath & Beyond
01.2013 - 01.2019
Assistant Retail Manager
ShapeUp
01.2011 - 01.2014
High School Diploma -
Greenwich High School