Solmarie Martinez
Newark,NJ
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Sitter
University Hospital
01.2024 - Current
- Increased patient morale through engaging conversation and companionship throughout their hospital stay.
- Collaborated effectively with interdisciplinary healthcare teams, contributing valuable insights from time spent observing individual patients closely over extended periods of time.
- Displayed adaptability in working with diverse populations of patients, including those with varying ages, cultural backgrounds, and medical conditions.
- Developed rapport with patients and families through active listening and empathetic communication, enhancing overall satisfaction with care received.
- Provided compassionate care to patients, assisting with daily activities such as feeding, bathing, and personal hygiene.
- Supported medical staff in administering treatments or conducting assessments by aiding in positioning and comforting patients when required.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
Front Office Manager
Private
08.2023 - 01.2024
- Supporting, training, and supervising front office staff
- Ensuring that all customer-related tasks are handled accurately and on time to improve customer experience
- Handling customer complaints and special requests
- Scheduling staff shifts and conducting periodic audits.
Store Manager
Phone Express
08.2010 - 07.2023
- Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries
- Resolve service related problems for customers and prevents the disruption or disconnection of their accounts.
Patient Transporter
Crouse Hospital
11.2021 - 09.2022
- Assisted patients in and out of taxis, ambulances, cars, and helicopters
- Lift patients on and off their beds and moves them to treatment areas and operating rooms
- Performed basic health care services like measuring a patient's blood pressure and oxygen levels
- Transported supplies, laboratory specimens, and equipment to designated areas of the medical facility.
Education
Business Administration/GED -
Earle C Clements Job Corps
Medical Assistant
BRYANT & STRATTON COLLEGE
CPT - Phlebotomist
Essex County College
Newark, NJ09.2024
Skills
- Workforce Development
- Training & Development
- Interviewing
- Recruiting
- Clerical Experience
- Multi-line Phone Systems(10 yrs)
- Phone Etiquette
- Office Administration (10 yrs)
- Records Management
- Documentation Review
- Bilingual
Stress Tolerance
Basic medical terminology
Compassionate Care
Medication Administration
Heartsaver First Aid CPR AED (First Aid CPR AED)
Direct Patient Care
References
REFERENCES PROVIDED UPON REQUEST
Certification
Basic Life Support (2024)
CPT (2024)
Languages
Spanish
Native or Bilingual
Timeline
Patient Sitter
University Hospital
01.2024 - Current
Front Office Manager
Private
08.2023 - 01.2024
Patient Transporter
Crouse Hospital
11.2021 - 09.2022
Store Manager
Phone Express
08.2010 - 07.2023
Business Administration/GED -
Earle C Clements Job Corps
Medical Assistant
BRYANT & STRATTON COLLEGE
CPT - Phlebotomist
Essex County College