SOLMARIE MARTINEZ
Newark,NJ
Summary
Excellent communication and people person skills with a proven ability to juggle multiple high priority tasks. Detailed oriented, with a reputation for thorough process documentation creation, review and training. Knowledgeable in records management including paper and digital content. Strong interpersonal and work ethics with a demonstrated willingness to work in a team environment with diverse faculty and coworkers. Proven ability to learn various forms of technology and software quickly and accurately
Overview
15
15
years of professional experience
Work History
Front Office Manager
Private
Newark, USA
08.2023 - Current
- Supporting, training, and supervising front office staff.
- Ensuring that all customer-related tasks are handled accurately and on time to improve customer experience.
- Handling customer complaints and special requests.
- Scheduling staff shifts and conducting periodic audits.
Store Manager
Phone Express
Syracuse, USA
08.2010 - 07.2023
- Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries.
- Resolve service related problems for customers and prevents the disruption or disconnection of their accounts.
Patient Transporter
Crouse Hospital
Syracuse, USA
11.2021 - 09.2022
- Assisted patients in and out of taxis, ambulances, cars, and helicopters.
- Lift patients on and off their beds and moves them to treatment areas and operating rooms.
- Performed basic health care services like measuring a patient's blood pressure and oxygen levels.
- Transported supplies, laboratory specimens, and equipment to designated areas of the medical facility.
Education
Medical Assistant -
BRYANT & STRATTON COLLEGE
01.2016
Business Administration - GED
Earle C Clements Job Corps
01.2006
Skills
- Workforce Development
- Training & Development
- Interviewing
- Recruiting
- Clerical Experience
- Multi-line Phone Systems
- Phone Etiquette
- Office Administration
- Records Management
- Documentation Review
- Bilingual
References
Provided upon request
Timeline
Front Office Manager
Private
08.2023 - Current
Patient Transporter
Crouse Hospital
11.2021 - 09.2022
Store Manager
Phone Express
08.2010 - 07.2023
Medical Assistant -
BRYANT & STRATTON COLLEGE
Business Administration - GED
Earle C Clements Job Corps