Solo Del Castillo
Bergenfield,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Manager
J&b parking
01.2017 - Current
- Inventory for income
- Salary payments
- Customer services
- Filling out application for permits
- Assured customer satisfaction at all times
- Handled all payroll, revenue and sales reporting
- Managed shifts
- Cleaned lot.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Freelance Graphic Designer
Bergenfield
01.2015 - Current
- Liaising with clients to determine their requirements and budget
- Managing client proposals from typesetting through to design, print and production
- Working with clients, briefing and advising them with regard to design style, format, print production and timescales
- Developing concepts, graphics and layouts for product illustrations, company logos and websites
- Excellent IT skills, especially with design and photo-editing software
- Exceptional creativity and innovation
- Consistently exhibited strong abilities in managing time and staying organised
- Accuracy and attention to detail
- An understanding of the latest trends and their role within a commercial environment
- Professional approach to time, costs and deadlines.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, brochures, banners, and signs.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
Graphic Designer
Firefly
09.2013 - 04.2014
- Excellent IT skills, especially with design and photo-editing software
- Exceptional creativity and innovation
- Showcased strong skills in effectively managing time and staying organized.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Met with customers to present mockups and collect information for adjustments.
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
- Accuracy and attention to detail
- An understanding of the latest trends and their role within a commercial environment
- Professional approach to time, costs and deadlines.
- Created eye-catching visual designs for various print projects such as brochures, banners, and signs.
Customer Service Manager
Chase
05.2011 - 09.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
Customer Service Representative
Valdez Enterprises, Inc / Jv Taxes
11.2009 - 03.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master of Arts - Graphic Design
Bronx Community College
University Library In The Bronx, New York06.2013
Skills
- Indesign
- Typography
- Print Production
- Adobe InDesign
- Adobe Photoshop
- Adobe Illustrator
- Adobe Creative Suite
- Bookkeeping
- Accounting
- Time management
- Customer service
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- IT Troubleshooting
- Customer Support
- Risk Assessment
Additional Information
More than 8 years
Personal Information
Title: Graphic Designer/Manager/Customer Service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager
J&b parking
01.2017 - Current
Freelance Graphic Designer
Bergenfield
01.2015 - Current
Graphic Designer
Firefly
09.2013 - 04.2014
Customer Service Manager
Chase
05.2011 - 09.2013
Customer Service Representative
Valdez Enterprises, Inc / Jv Taxes
11.2009 - 03.2012
Master of Arts - Graphic Design
Bronx Community College