Solo Mikaele
Anchorage,AK
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
ACCOUNT REPRESENTATIVE III
Anchorage Water And Wastewater Utility
04.2024 - Current
- Work with computer software applications for customer information, GIS, online account management, Interactive Voice Response systems, Service Order Mobile Dispatch and Maximo work orders.
- Establish appointments between customers and field service personnel using the Field Service Scheduler for on-property work orders such as key box locates, repairs or inspection of service connections.
- Explain services, billing rates and payment options available to customers.
- Collect monthly revenue to include setting up payment arrangements, deposits on past due accounts, outbound collection calls, and providing assistance with online account management in accordance with AWWU Tariff. Provide accurate, complete and timely processing of all changes in services or adjustments to accounts.
- Partner with all internal divisions to provide one comprehensive source of Utility information.
PATIENT CARE COORDINATOR
Gregorin Dental
09.2023 - 04.2024
- Manage patient check-in and check-out processes, ensuring accurate and up to date patient information.
- Schedule appointments, coordinating with patients and dental providers to find suitable time slots.
- Answer phone calls and emails, addressing patient inquiries and scheduling requests promptly and professionally.
- Verify insurance coverage and assist patients in understanding their insurance benefits.
- Process payments and handle financial transactions.
CAREGIVER
I Care At Home LLC
09.2023 - 01.2024
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
REFERRAL COORDINATOR
Far North Surgery and surgical Oncology
11.2020 - 05.2023
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
MEMBER SERVICE REPRESENTATIVE
Planet Fitness
07.2017 - 10.2022
- Provide a member-friendly environment, including greeting, and acknowledging every Member and maintaining outstanding standards, solid product knowledge, and all other components of member service.
- Attract potential members by answering product and service questions and suggesting information about other products and services.
- Assist in maintaining the neatness and cleanliness of the Club.
- Resolved customer issues through thorough dispute investigation.
- Handled complaints with prompt, courteous service to uphold professional reputation.
BILLING REPRESENTATIVE
Internal Medicine Associates
02.2020 - 08.2020
- Assessed accounts for payment status and reached out to customers.
- Reviewed and solved account and billing discrepancies.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Performed quality assurance evaluations of processes and previous bills.
- Audited and corrected billing and posting documents for accuracy.
Education
Medical Billing And Coding
Alaska Career College
Anchorage, AK11.2019
HIGH SCHOOL DIPLOMA -
Bartlett High School
Anchorage, AK05.2016
Skills
- Department collaboration
- Goal oriented
- Task prioritization
- Schedule management
- Customer service
- Payment collection
- Record keeping
- Geographic information systems
- Tariff Compliance
- Microsoft office
- Attention to detail
- Verbal and written communication
Timeline
ACCOUNT REPRESENTATIVE III
Anchorage Water And Wastewater Utility
04.2024 - Current
PATIENT CARE COORDINATOR
Gregorin Dental
09.2023 - 04.2024
CAREGIVER
I Care At Home LLC
09.2023 - 01.2024
REFERRAL COORDINATOR
Far North Surgery and surgical Oncology
11.2020 - 05.2023
BILLING REPRESENTATIVE
Internal Medicine Associates
02.2020 - 08.2020
MEMBER SERVICE REPRESENTATIVE
Planet Fitness
07.2017 - 10.2022
Medical Billing And Coding
Alaska Career College
HIGH SCHOOL DIPLOMA -
Bartlett High School