Solo Mikaele
Anchorage
Summary
Dynamic and results-driven professional with extensive experience at Anchorage Water And Wastewater Utility. Proven expertise in customer service and payment collection, adept at managing schedules and collaborating across departments. Recognized for attention to detail and effective communication, consistently enhancing operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
ACCOUNT REPRESENTATIVE III
Anchorage Water And Wastewater Utility
04.2024 - Current
- Utilized computer software applications for customer information and GIS management (computerized mapping).
- Scheduled appointments between customers and field service personnel using Field Service Scheduler.
- Explained services, billing rates, and payment options to customers.
- Collected monthly revenue by performing monthly inspections of delinquent accounts and setting up payment arrangements.
- Managed outbound collection calls and assisted with online account management in line with AWWU Tariff.
- Processed changes in services or account adjustments accurately and promptly.
- Collaborated with internal divisions to consolidate Utility information into one source.
PATIENT CARE COORDINATOR
Gregorin Dental
09.2023 - 04.2024
- Managed patient check-in and check-out processes, ensuring accurate patient information collection.
- Coordinated appointment scheduling to optimize time slots for patients and dental providers.
- Addressed patient inquiries and scheduling requests promptly through phone and email communications.
- Executed insurance inspections to verify coverage for dental services.
- Processed payments and facilitated financial transactions with efficiency.
CAREGIVER
I Care At Home LLC
09.2023 - 01.2024
- Reported abnormalities in patients' health status to case manager promptly.
- Maintained cleanliness of patients' bedrooms by laundering items and changing sheets.
- Assisted patients with daily hygiene, including bathing, dressing, and personal grooming.
- Conducted nightly safety inspections every 2 hours to ensure patient well-being.
- Guided patients to restroom to facilitate bladder and bowel relief.
REFERRAL COORDINATOR
Far North Surgery and Surgical Oncology
11.2020 - 05.2023
- Evaluated patient needs, provider availability, and insurance coverage for optimal scheduling.
- Performed insurance inspections to obtain precertification and benefits information for patients.
- Facilitated referrals to healthcare providers and resources to address service gaps.
- Provided timely updates to patients regarding referral status in response to inquiries.
- Scheduled surgeries while managing pre-certifications and verifying insurance coverage.
MEMBER SERVICE REPRESENTATIVE
Planet Fitness
07.2017 - 10.2022
- Created member-friendly environment through greetings and acknowledgments of all members.
- Maintained high standards of service through solid product knowledge and attention to detail.
- Attracted potential members by answering inquiries about products and services.
- Suggested additional offerings to enhance member experience and engagement.
- Conducted daily cleanliness inspections to ensure a safe, clean environment for members.
- Resolved customer issues by performing thorough investigations into disputes.
- Handled complaints promptly and courteously to uphold professional reputation.
BILLING REPRESENTATIVE
Internal Medicine Associates
02.2020 - 08.2020
- Assessed accounts for payment status and communicated with customers to resolve issues.
- Executed inspections on accounts to identify billing discrepancies and ensure accuracy.
- Collaborated with medical payers, including Medicare and Medicaid, to secure prompt payments.
- Conducted quality assurance evaluations of processes and previous billing records.
- Audited billing and posting documents to correct errors and enhance precision.
Education
Medical Billing And Coding
Alaska Career College
Anchorage, AK11.2019
HIGH SCHOOL DIPLOMA -
Bartlett High School
Anchorage, AK05.2016
Skills
- Department collaboration
- Goal oriented
- Task prioritization
- Schedule management
- Customer service
- Payment collection
- Record keeping
- Geographic information systems
- Tariff Compliance
- Microsoft office
- Attention to detail
- Verbal and written communication
References
- Amber Taylor, Office Manager at Gregorin Dental, 907-575-1253
- Courtney, Hasson, Medical assistant at Avante, 907-230-4079
- Delia Malinit, Account Representative III at Anchorage Water & Wastewater utility, 907-240-7632
Languages
English
Full Professional
Samoan
Limited
Timeline
ACCOUNT REPRESENTATIVE III
Anchorage Water And Wastewater Utility
04.2024 - Current
PATIENT CARE COORDINATOR
Gregorin Dental
09.2023 - 04.2024
CAREGIVER
I Care At Home LLC
09.2023 - 01.2024
REFERRAL COORDINATOR
Far North Surgery and Surgical Oncology
11.2020 - 05.2023
BILLING REPRESENTATIVE
Internal Medicine Associates
02.2020 - 08.2020
MEMBER SERVICE REPRESENTATIVE
Planet Fitness
07.2017 - 10.2022
Medical Billing And Coding
Alaska Career College
HIGH SCHOOL DIPLOMA -
Bartlett High School