Soloan Danielle K Oubre
Tracy,CA
Summary
Resourceful professional in management
operations known for high productivity and
efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and team performance enhancement.
Resourceful professional in mechanical supervision, known for high productivity and efficiency in task completion. Possess specialized skills in operational troubleshooting, preventive maintenance strategies, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and effective teamwork.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Owner
Oubre Vacations & Travel
Tracy, CA
01.2019 - Current
- Coordinated tours by managing tourist attractions, transport, and accommodations.
- Developed personalized itineraries aligning with individual travel needs.
- Provide consistent support by investigating and resolving customer questions submitted via telephone or web channels.
- Participated in various travel trainings to stay updated on industry developments.
- Formed and sustained strategic relationships with clients.
- Developed and implemented successful sales strategies to meet business goals.
- Developed and implemented marketing strategies to increase revenue and brand awareness.
Civic Engagement Coordinator
Black Women for Wellness
Los Angeles, CA
03.2021 - 12.2023
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Made referrals to utilize community resources for resident's needs.
- Collaborated with local government officials to ensure successful implementation of educational programs on voting rights and responsibilities.
- Inspired communities and individual citizens to mobilize and coordinate forces and develop tools to accomplish social change.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
- Developed appropriate treatment plans focusing on each individual's needs.
- Gathered opinions and support from grassroots supporters to solidify group position.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Conducted interviews with people from target populations to listen to concerns and amplify group's voice.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Program Coordinator
Black Women for Wellness
Los Angeles, CA
10.2020 - 02.2021
- Delegated tasks to staff and volunteers during organized events.
- Organized event coverage to match community expectations and achieve ratings gains.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Explained program offerings and requirements to participants and answered related questions.
- Conducted regular program evaluations, identifying areas for improvement and implementing changes.
- Analyzed data collected from surveys, focus groups, interviews, regarding the effectiveness of the program.
- Maintained up-to-date records related to program activities.
Maintenance Administrator
AT&T
San Ramon, CA
03.2012 - 10.2012
- Performed preventive maintenance tasks and checked facilities and grounds for issues needing attention.
- Supervised the daily operations of a team of technicians engaged in routine maintenance activities.
- Coordinated with vendors to provide timely repairs of equipment.
- Created work crew schedules and delegated assignments.
- Ensured that all safety guidelines are followed when performing any kind of repair or installation work.
- Monitored employee work levels and optimized performance with strategic approaches.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Lead Customer Service Representative
TCI/Viacom
San Francisco, CA
01.1992 - 12.1997
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Monitored team performance and provided feedback for improvement.
- Directed inbound calls in phone queues to improve call flow.
- Supported sales team members to drive growth and development.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Trained new employees on company customer service policies and service level standards.
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Surpassed sales goals through implementation of successful marketing strategies.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Took special orders in person and over telephone, generating additional revenue every month.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators for management review.
- Contacted customers about potential service upgrades, new services and account changes.
- Handled inquiries from customers regarding product information or services offered.
Electrical Mechanic Technician
Viacom
San Francisco, CA
01.1991 - 01.1992
- Troubleshot, diagnosed, and repaired various electrical systems and components.
- Fabricated parts for replacement of broken items during repair work.
- Reassembled repaired electric motors to specified requirements and ratings.
- Replaced defective circuit breakers, fuses, switches, outlets, motors, starters, relays and other electrical components.
- Inspected electrical wiring, connections and relays following wiring diagrams.
- Assembled experimental circuitry or models according to engineering instructions, technical manuals and knowledge of electronic systems and components.
- Performed preventive maintenance on electrical systems and equipment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Replaced defective components or parts as needed.
Education
Associate of Arts - Business
Diablo Valley College
Pleasant Hill, CA05-2000
Skills
- Social media control
- Marketing tactics
- Labor relations
- Team oversight
- Relationship building
- Growth strategy implementation
- Relationship management
- Administrative tasks
- Strong communication skills
- Travel industry expertise
- Multitasking and organization
- Call center experience
- Willingness to lead
- Team training and leadership
Affiliations
- World Traveler
- Surfer
- Hiker
- Reader
Accomplishments
- During my tenure at TCI/Viacom, I consistently achieved recognition as Top Salesperson of the Month and Best Customer Representative, alongside several other accolades throughout my career. These accomplishments contributed to my progression into a leadership role.
- Achieved Employee of the Month recognition within the first month of employment at AT&T, demonstrating exceptional professionalism, strong customer engagement skills, and effective collaboration with team members. Due to these competencies, I was frequently appointed Manager of the Day.
Certification
- Task Agent Certification
- True Agent Certification
- Luxury Cruise Certified Agent
- CLIA, ASTA, Ensemble,
- DUBAI, UAE, BAHAMAS, CARIBBEAN, DOMINICAN REPUBLIC ETC, SPECIALIST
Membership
- Phi Beta Zeta Amicae Sorority Member
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteHybridTimeline
Civic Engagement Coordinator
Black Women for Wellness
03.2021 - 12.2023
Program Coordinator
Black Women for Wellness
10.2020 - 02.2021
Owner
Oubre Vacations & Travel
01.2019 - Current
Maintenance Administrator
AT&T
03.2012 - 10.2012
Lead Customer Service Representative
TCI/Viacom
01.1992 - 12.1997
Electrical Mechanic Technician
Viacom
01.1991 - 01.1992
Associate of Arts - Business
Diablo Valley College
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