Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Solofefiloi Maluafou

Sandy,UT

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Assistant II

Steward Healthcare
11.2019 - Current
  • Practiced at top of scope.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Managed over 60 phone calls per day.

Medical Assistant

Medical Professional Staffing
12.2018 - 11.2019
  • Practiced at top of scope.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Measured patient pulse oximetry.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Managed over 50 phone calls per day.

Medical Assistant

Granger Healthcare
08.2018 - 11.2018
  • Practice at top of scope
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Completed EKGs and other tests based on patient presentation in office.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Oriented and trained new staff on proper procedures and policies.
  • Managed over 25 phone calls per day.

Medical Assistant

University of Utah Pediatric Ambulatory, Outpatient Clinic
06.2015 - 07.2018
  • Practice at the top of my scope Assist in the following specialty clinics: Adolescent Medicine, Neurology, Nephrology
  • Endocrinology, Genetic, Metabolic, Cardiology, Gastroenterology, Cranio-facial, Spina-Bifida, Colorectal, Gastroenterology, Rheumatology, Immunology, Infectious Disease, ENT, Pulmonology, Follow up nutrition, Dysphasia, Diabetes, Comprehensive Care, Trach-Vent, Physical Medicine and Rehab, Kidney Transplant, and Down Syndrome Clinics
  • Oversee daily clinic operation and patient flow.
  • Family/community advocate and resource liaison
  • Assess patient and family clinical problems and healthcare needs with barriers and ways to resolve and meet them
  • Monitor and maintain supplies and equipment for the clinic
  • Manage and record room utilization
  • Be an example and a resource for team players
  • Develop each team member to reach their full potential
  • Preceptor for new MA staff
  • Provide ongoing staff training and support
  • Build clinic morale and develop strong working relationships with team providers
  • Electric Medical Record super user
  • Triage/answer/resolve incoming patient calls and messages
  • Generate after visit summary reports
  • Maintain inventory of medical supplies
  • Lead MA in quality improvement project Support reaching meaningful use measures
  • Perform daily safety report and equipment/inventory checks
  • Demonstrated proficiency in taking patient medical history and vital signs
  • Perform other clinical and administrative tasks as needed
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Medical Assistant

Southridge Pediatric Clinic
03.2015 - 05.2015
  • Responsibilities included in entry below as well as following.
  • Oversee daily clinic flow
  • Go between for any employee relations, clinic issues or family complaints
  • Coordinate monthly MA staffing schedule and room/provider assignments
  • Manage and record room utilization
  • Perform daily safety report and equipment/inventory checks
  • Assist physician in minor surgical procedures
  • Perform monthly controls for testing done in office (circumcision, rapid strep, urinalysis, hcg testing etc.)
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Perform other clinical and administrative tasks as needed

Medical Assistant

Primary Childrens Medical Center, Outpatient Clinics/Rehab
10.2014 - 03.2015
  • Practice at top of scope
  • Deliver high quality, coordinated and family-centered pediatric health care for children with complex chronic conditions.
  • Care coordination management responsibilities including obtaining prior authorizations, entering referrals and letters of medical necessity.
  • Verify health insurance coverage and obtain authorizations for outpatient and home health services, medications, medical supplies and equipment.
  • Coordinate/schedule appointments for patients with multiple specialists, imaging, surgery and procedures etc.
  • Work to ensure safety, best practices, and high-quality standards are maintained for patient across health continuum.
  • Write prescriptions for DME, formula and related equipment and therapies.
  • Coordinate outgoing referrals (Early Intervention, sub-specialty, mental health, ABA therapy, etc.)
  • Coordinate multiple sedated procedures Assisted with Botox, Dysport and Phenobarbital injections.
  • Performed dosage calculations.
  • Work with community professionals to preserve continuity of care.
  • Monitor and maintain supplies and equipment for clinic.
  • Participate in hiring and orienting new clinical staff.
  • Triage/answer/resolve incoming patient calls and messages.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Perform other clinical and administrative tasks as needed.

Medical Assistant

Primary Children’s Medical Center, Outpatient Clinics
11.2011 - 10.2014
  • Practice at top of scope
  • Offer comprehensive care for whole family.
  • Assist in following specialty clinics: Cranio-Facial, Spina-Bifida, Colorectal, Rheumatology, Immunology, Infectious Disease, ENT, Pulmonology, Follow up nutrition, Dysphasia, Diabetes, Comprehensive Care, Trach-Vent, Kidney Transplant, and Down Syndrome Clinics
  • Adhere to clinic policies to meet Meaningful use measures.
  • Lead of few projects implementing process/quality improvement (Lean Project)
  • Perform other clinical and administrative tasks as needed.
  • Assist physician during physical examinations.
  • Record and maintain patient medical records.
  • Ensure cleanliness, sanitation and maintenance of exam rooms and equipment per OSHA guidelines.
  • React calmly and effectively in emergency situations.
  • Office super-user for new electronic medical record program
  • Interviewed new MA applicants in conjunction with office manager.
  • Preceptor for new MA staff
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Perform other clerical and administrative functions as needed.

Education

No Degree - Health Science Public Health Emphasis

Mount San Antonio College
Walnut, CA
06.2010

Certified Medical Assistant Diploma - Medical Assistant

United Educational Institute
Ontario, CA
06.2009

High School Diploma -

Walnut High School
Walnut, CA
06.2006

Skills

  • Documentation Procedures Expertise
  • Patient Management
  • Phlebotomy
  • Advanced Anatomy Knowledge
  • Clinical Applications
  • First Aid
  • Lab Equipment Operation
  • General Housekeeping Abilities
  • Restocking Lab Supplies
  • OB/GYN Procedures
  • Injury Treatment
  • Direct Patient Care
  • Team Management
  • EKG Set Up and Monitoring
  • Completing Insurance Forms
  • Electronic Medical Record
  • Conflict Resolution Ability
  • Lab Equipment Calibration
  • Simple Dressings
  • Antigen Testing
  • Maintaining Liquid Nitrogen Tanks
  • Pulse Volume Recording
  • Complex Problem-Solving
  • Human Anatomy and Physiology
  • EMR Systems
  • Communicating with Patient Families
  • Using Scales
  • Appointment Scheduling
  • Equipment and Instrument Sterilization
  • Pipetting
  • Using Centrifuges
  • Sterile Procedures and Techniques
  • Medical Billing and Coding
  • Medical Terminology
  • Customer Service
  • Specimen Collection
  • Medical Records Management
  • Vital Sign Monitoring
  • Patient Assessments
  • Suctioning
  • Stocking Supplies
  • Medical Procedures Understanding
  • Family Education
  • Charting Expertise
  • Understanding of medical terms
  • Understanding of medical issues
  • Seasoned in medical clinical procedures

Certification

  • CMA - Certified Medical Assistant

Timeline

Medical Assistant II

Steward Healthcare
11.2019 - Current

Medical Assistant

Medical Professional Staffing
12.2018 - 11.2019

Medical Assistant

Granger Healthcare
08.2018 - 11.2018

Medical Assistant

University of Utah Pediatric Ambulatory, Outpatient Clinic
06.2015 - 07.2018

Medical Assistant

Southridge Pediatric Clinic
03.2015 - 05.2015

Medical Assistant

Primary Childrens Medical Center, Outpatient Clinics/Rehab
10.2014 - 03.2015

Medical Assistant

Primary Children’s Medical Center, Outpatient Clinics
11.2011 - 10.2014

No Degree - Health Science Public Health Emphasis

Mount San Antonio College

Certified Medical Assistant Diploma - Medical Assistant

United Educational Institute

High School Diploma -

Walnut High School

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Solofefiloi Maluafou