Solomon Alabi

As an Executive Assistant to the ED, I handle different clerical tasks such as data entry, reviewing approval request from over 178 branches, preparing of memos, treating of hotel bills, Analyze Business Managers & Relationship Managers daily deposit report on Oracle Business Intelligence (OBIE), record management, Coordinate meeting such as Line Executive Meetings, Monthly Performance Review, etc. I also prepare travel & reservations arrangements, and ensure all appointments, meetings are diaries for the Executive Director as requested. Am known for “can-do” attitude, flexibility and high-quality work. Highlights:

• Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
• Communicate effectively with multiple departments/ branches across the Retail Banking North and Public Sector Group.
• I Provide timely, and courteous and knowledgeable response to information requests; screened and transferred calls.
• Developed innovative PowerPoint presentation used by the Office of the Executive Director to support monthly performance review to potential Retail Managers, Branch Managers and Business Development Managers.
• Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy, and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
• Ordered materials, supplies or equipment for special projects.
• Assigned duties or work schedules to employees for adequate shift coverage.
• Resolved problems, improved operations and provided exceptional service.
• Created plans and communicated deadlines to ensure projects were completed on time.

• Inspected third-party equipment installations to verify correct and consistent operations performance.
• Windows password reset.
• Provided IT support to third parties while enacting permanent and non-permanent changes to system parameters and hardware configurations.
• Imaged hard drives for use in standardized system deployments running operating systems ranging from Windows 7, Windows 8, 10, MS Office, Anti Virus, etc.
• Purchase Hardware Systems.
• LAN setup
• Repairs/ cloning of Desktop systems.
• Repairs of Hard drive (HDD).
• Data recovery on hard drives.
• Provide sales support/advise.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Managed and monitored all installed systems for highest level of availability.
• Installed, configured, tested and maintained operating systems, application software and system management tools.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
• Conduct periodic products knowledge base test among employees to reduce the rate of knowledge gap among employees.
• I conduct periodic branch visitations in order to address various issues and the need to improve on our service delivery.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Review of branch score cards and identify grey areas that requires urgent attention.

• Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
• Monitor all P&L accounts of different branches across the Northern Region.
• I ensure branches run end of day reports to avoid sanctions that could affect the Business Units monthly score card.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Communicated effectively with staff, including members of operations departments.

• Opening of new account using the bank’s Finacle10 application and ensuring complete documentation.
• Issuance of cheque books and withdrawal booklet.
• Filing of completed customers account opening package.
• Issuance of ATM cards, (e.g., Visa card, Verve card & Master card).
• Cross selling of bank’s products. (e.g., online banking, Mobile banking etc.).
• Answering phone calls.
• Response to reference requests from other banks.
• Resolution of customer complaints.
• Handling of customer’s statement request.
• Handling of returned cheques.
• Promoted company brand and unique offerings through personalized customer service.

• Inspected third-party equipment installations to verify correct and consistent operations performance.
• Performed system operation verification testing (SOVT) on HDD hardware, confirming all parameters are met with prescribed quotas.
• Provided IT support to third parties while enacting permanent and non-permanent changes to system parameters and hardware configurations.
• Imaged hard drives for use in standardized system deployments running operating systems ranging from Windows 98, Windows Xp, 2000, MS Office, Anti Virus, etc.
• Purchase Hardware Systems.
• Repairs/ cloning of Desktop systems.
• Data recovery on hard drives.
• Provide sales support/advise.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Oversaw development and maintenance of organization computer systems.
• Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
• Managed and monitored all installed systems for highest level of availability.
• Installed, configured, tested and maintained operating systems, application software and system management tools.