Solomon Dunston IV
Durham,North Carolina
Summary
Dynamic and results-oriented professional with a proven track record in sales and logistics management. Offering 6+ years of experience in driving revenue growth, optimizing logistic chain operations, and fostering strong client relationships. Committed to achieving organizational goals and exceeding customer expectations. Proficient in a varied discipline of logistics management software, both proprietary and commercial. Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials, and resources. Advanced expertise in reviewing invoices and shipping manifests to ensure full compliance with local customs and international regulations.
Overview
7
7
years of professional experience
Work History
AppleCare Mac+
Apple
01.2024 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Consistently exceeded performance metrics above 90% set forth by management within areas of efficiency, accuracy, and customer satisfaction ratings.
- Multi-tasked systems while providing service and resolving customer issues, questions, comments or concerns.
Specialist
Apple
07.2022 - 01.2024
- Actively engage with customers, ask probing questions, and listen attentively to understand their requirements, providing tailored recommendations and solutions
- Demonstrate in-depth knowledge of Apple products, including Mac, iPhone, iPad, Apple Watch, and accessories, highlighting their features and benefits to meet customer needs
- Collaborate with cross-functional teams, including sales, service, and technical support, to ensure a seamless customer experience and address any product-related inquiries or issues
- Assist customers in setting up and configuring their Apple devices, guiding them through initial device setup, iCloud account creation, and app installations.
Sales/Inventory Advisor
BestBuy
07.2020 - 01.2022
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs
- Engages customers using acquired skills to complete and support the customer experience
- Achieves profitable growth to meet team and individual goals while enabling an excellent customer shopping experience
- Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships
- This team is responsible for order retrieval and shipping, stocking, and counting products across multiple categories, and assisting customers on the sales floor.
Logistics/Distribution Specialist
United States Army
06.2017 - 05.2020
- Successfully maintained accountability for $16.7 million worth of organization and theater provided equiptment; responsible for the training and personal welfare of four soldiers
- Monitored all transportation operations, including quality controls, to ensure transportation services met contract obligations as well as local and national government regulatory requirements
- Served as transportation liaison between 15 organizations in 3 countries
- Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation equipment
- Trained and coached 75% of staff on new logistic techniques and filling systems
- Collaborated with and supported Logistics Manager in overseeing up to $25 million in equipment and supplies shipped worldwide to support a wide range of projects
- Optimized flow of supplies by developing and operating automated systems.
- Self-motivated, with a strong sense of personal responsibility.
Education
Durham Technical Community College
Logistics And Materials Management
US Army Advanced Skills Supply Logistics Training
01.2018
Skills
- Secret Security Clearance
- Customer Service
- Advanced Inventory Management
- Supply Chain Optimization
- Distribution Management
- Vendor and Staff Relations
- Logistical Support/ Materials Handling
- Leadership and Supervision
- Communication and Negotiation Skills
- Sap / GCSS- Army
- Empathy and patience
Professional Development
- Advanced Logistics Management
- Distribution Operations
- Adaptability
- Standards and Procedures Compliance
- Resilience
- Communications
- Diversity Training
- Continuous Process Improvement
Timeline
AppleCare Mac+
Apple
01.2024 - Current
Specialist
Apple
07.2022 - 01.2024
Sales/Inventory Advisor
BestBuy
07.2020 - 01.2022
Logistics/Distribution Specialist
United States Army
06.2017 - 05.2020
Durham Technical Community College
Logistics And Materials Management
US Army Advanced Skills Supply Logistics Training
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