Summary
Overview
Work History
Education
Skills
Certification
Certifications
Projects
Timeline
Generic

SOLOMON-EGWU EBERE

Ada,OK

Summary

  • Experienced in delivering excellent customer service with top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
  • Results-oriented and accomplished advertising professional. Forward-thinking and resourceful with a superior work ethic and good leadership, problem-solving, and project management abilities.
  • Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Community Home Staff

McCall's Chapel School
09.2018 - Current
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Transported clients for medical and personal outings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Provided direct personal care and administrative services to clients.
  • Monitored changes in clients' conditions to report concerns to supervisor.

Triage Specialist 1

RED ROCK BEHAVIORAL HEALTH
01.2018 - 09.2018
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
  • Ensured that all crisis situations are appropriately assessed and appropriate levels of service needs were arranged
  • Worked as treatment team member utilizing all available resources
  • Ensured that peace officers and local providers (i.e. Physicians, hospital staff) are advised of proper procedures to obtain crisis intervention services
  • Documented all situations according to procedures
  • Attended staff meetings, workshops and seminars to learn agency policy, rules, regulations and procedures; participates in ongoing in-service training as well as pertinent external training
  • Maintained core competencies in relation to working with co-occurring disorders through continuing education and implementing skills into all aspects of programming
  • Supports and assists with the facilitation of Care Plans for consumers within the Red Rock Health Team

Library Reference Desk Assistant

LINSCHEID LIBRARY, EAST CENTRAL UNIVERSITY
01.2017 - 01.2018
  • Provided customer service via phone, chat, and walk-in
  • Assisted patrons with reference materials, papers, referencing, formatting, and other related jobs
  • First-level resolution of basic problems with computers or school software
  • Inventory and restocking of finished items
  • Maintaining Records of instructional statistics for librarians

BEHAVIORAL HEALTH RELATIONSHIP SPECIALIST

ROLLING HILLS HOSPITAL
05.2017 - 01.2018
  • Ensured the well-being of patients and provides a positive, supportive, structured environment
  • Responsible for conducting safety checks, supervising and assisting patients with hygiene, nutrition, hydration, ambulation, and for facilitating rehabilitative groups, implementing behavioral interventions and safety protocols
  • Provided timely and accurate documentation of treatment provided.
  • Created progress reports, assessments and charting within required timeframes.
  • Used Q15's to document patient information, progress notes, and treatment plans.
  • Observed and monitored client behavior and responses to treatment.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served

IT HELP DESK STUDENT ASSISTANT

EAST CENTRAL UNIVERSITY INFORMATION TECH. DEPT.
08.2016 - 12.2016
  • Provided Customer service to students and staff via telephone, email and walk-in
  • First level troubleshooting and resolution of basic problems with computers or school software
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

STUDENT ASSISTANT, I-TV DEPARTMENT

EAST CENTRAL UNIVERSITY
12.2015 - 12.2016
  • Connecting the long distance education classes
  • Secretarial duties
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.

ADVERTISING MANAGER AND STAFF WRITER

EAST CENTRAL UNIVERSITY, JOURNAL NEWSPAPER
08.2015 - 05.2016
  • Exceeded sales goals for print advertising by bringing in new accounts and upselling deals to existing clients.
  • Edited paper before final print
  • Performed research on different topics
  • Analyzed and interpret findings by breaking down data
  • Uncovered newsworthy stories
  • Interviewed key people (witnesses, sources etc.)
  • Wrote content with readers needs in mind
  • Ensured accuracy and objectivity of new articles
  • Established contacts and sources to use in future research
  • Maintain notes in written or electronic form
  • Contributed to content idea generation for publication
  • Stayed up-to-date with local, national and international affairs

BRANDING AND ADVERTISING MANAGER

INTERRA NETWORKS LIMITED
01.2013 - 01.2015
  • Increased company brand visibility by 100% leading to a 60% increase in sales
  • Developed campaigns, led design, and tracked results.
  • Created targeted advertising strategies for key customer demographics.
  • Collected performance data on each promotion to better plan future events.
  • Developed advertising strategies and implemented new solutions for increased brand awareness.
  • Utilized social and print media to sell company brand
  • Leadership and training of 8 staff
  • Developing and organization of company events and training

PRODUCT DEVELOPMENT EXECUTIVE

INTERRA NETWORKS LIMITED
01.2009 - 01.2013
  • Created and managed social media campaigns to increase brand engagement.
  • Conducted market research to identify new opportunities and target markets.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Devised content strategy to effectively engage target audiences.

SALES ACCOUNT REPRESENTATIVE

INTERRA NETWORKS LIMITED
03.2008 - 03.2009
  • Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
  • Identifying prospective customers & compiling information on competitive products
  • Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
  • Maintain up-to-date information on all customers
  • Schedule sales calls & submit report of sales activities
  • Promoting & sale of company products through direct customer contacts
  • Handling any Public Relations Functions connected to prospective and existing clients
  • Responding to Expression of Interests/ Request for Proposals
  • Assisting the Human Resource Team in conducting Trainings as well as recruitment interviews
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Established foundational processes for business operations.

Customer Service Representative

INTERRA NETWORKS LIMITED
01.2007 - 01.2008
  • First level troubleshooting and resolution of basic problems with computers or school software
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer enquiries via phone calls, chats and e-mail
  • Projected a professional company image through phone/email interaction

Education

Master of Science - Counseling Psychology

EAST CENTRAL UNIVERSITY
ADA, OK
12.2023

Master of science - Human Resource Administration

East Central University
Ada, OK
05.2017

Bachelor of Arts (B.A) - Mass Communication

University of Nigeria Nsukka
Nigeria
2006

Skills

  • Adept in utilization of Software applications which include: Document Management Solutions, SharePoint, Customer Relationship Management Tools, ACT, and Microsoft Office applications
  • Industry-based training, market research, and trend analysis, statistical research utilizing SPSS
  • Effective Presentations
  • Promotional Campaigns

Certification

Microsoft Dynamics Customer Relationship Management Microsoft Partnership Network December 2013 Certificate in Advanced Customer Care Delivery Interra Networks Training Solution, Abuja January 2008 Certificate in Basic Customer Care Delivery Interra Networks Training Solution, Abuja September 2007 Certificate in Desktop Publishing Otto Computer Training School, Abuja

Certifications

  • Microsoft Dynamics Customer Relationship Management Microsoft Partnership Network- December 2013
  • Certificate in Advanced Customer Care Delivery Interra Networks Training Solution, Abuja - January 2008
  • Certificate in Basic Customer Care Delivery Interra Networks Training Solution, Abuja - September 2007
  • Certificate in Desktop Publishing Otto Computer Training School, Abuja - September 2007

Projects

  • Design, development and deployment of an Education Records Management System for schools in Nigeria
  • Project Management for data entry of school physical records into SERMS
  • Design and development of a Contact Centre Service product for Micro Finance banks in Nigeria
  • Design and development of an Information Management System whose core function is to automate a hospital’s processes from the Outpatient processes to the discharge of a patient
  • Provision of Transaction Advisory Services for National Rural Telephony Project (NRTP); Assistant Corporate Strategist, Business/Corporate Unit- Interra Networks Ltd
  • Project Manager for the Deployment of the Trustfund Contact Centre
  • Human Resource Training Function to analyze and implement a standard company training curriculum

Timeline

Community Home Staff

McCall's Chapel School
09.2018 - Current

Triage Specialist 1

RED ROCK BEHAVIORAL HEALTH
01.2018 - 09.2018

BEHAVIORAL HEALTH RELATIONSHIP SPECIALIST

ROLLING HILLS HOSPITAL
05.2017 - 01.2018

Library Reference Desk Assistant

LINSCHEID LIBRARY, EAST CENTRAL UNIVERSITY
01.2017 - 01.2018

IT HELP DESK STUDENT ASSISTANT

EAST CENTRAL UNIVERSITY INFORMATION TECH. DEPT.
08.2016 - 12.2016

STUDENT ASSISTANT, I-TV DEPARTMENT

EAST CENTRAL UNIVERSITY
12.2015 - 12.2016

ADVERTISING MANAGER AND STAFF WRITER

EAST CENTRAL UNIVERSITY, JOURNAL NEWSPAPER
08.2015 - 05.2016

BRANDING AND ADVERTISING MANAGER

INTERRA NETWORKS LIMITED
01.2013 - 01.2015

PRODUCT DEVELOPMENT EXECUTIVE

INTERRA NETWORKS LIMITED
01.2009 - 01.2013

SALES ACCOUNT REPRESENTATIVE

INTERRA NETWORKS LIMITED
03.2008 - 03.2009

Customer Service Representative

INTERRA NETWORKS LIMITED
01.2007 - 01.2008

Master of Science - Counseling Psychology

EAST CENTRAL UNIVERSITY

Master of science - Human Resource Administration

East Central University

Bachelor of Arts (B.A) - Mass Communication

University of Nigeria Nsukka

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