Solomon Enyew
ARLINGTON,VA
Summary
Enthusiastic GM with 18 years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue, recruitig, developing, and retaining staff.
Overview
14
14
years of professional experience
Work History
Restaurant General Manager
Thompson Hospitality
Reston, VA
04.2016 - Current
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Distributed food to service staff for prompt delivery to customers.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Recruited, trained and supervised staff members.
- Implemented cost-saving measures while maintaining high quality service levels.
- Coordinated catering services for special events such as weddings or banquets.
- Conducted regular meetings with staff members to discuss operational issues.
- Explained goals and expectations required of trainees.
- Scheduled staff shifts and monitored labor costs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Assistant Restaurant Operations Manager
Hilton Mclean Tysons Corner
McLean, VA
03.2012 - 04.2016
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Coordinated with suppliers to ensure timely delivery of food items and other supplies.
- Formed and sustained strategic relationships with clients.
- Created promotional campaigns to attract new customers and boost sales.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Restaurant Supervisor
Hilton Mclean Tysons Corner
McLean, VA
03.2010 - 01.2012
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
- Kept operations in compliance with food safety regulations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Bachelor of Arts - Hospitality Administration And Management
George Mason University
Fairfax, VA06-2019
Skills
- Customer Engagement
- Health Code Compliance
- Business Management
- Purchasing
- Talent Development
- Food Safety
- Staff Scheduling
- Inventory Management
- Staff Management
- Recruitment
- Restaurant Operations Management
- Menu Development
- Operations Management
Languages
Arabic
Native/ Bilingual
Spanish
Limited
Amharic
Native/ Bilingual
Timeline
Restaurant General Manager
Thompson Hospitality
04.2016 - Current
Assistant Restaurant Operations Manager
Hilton Mclean Tysons Corner
03.2012 - 04.2016
Restaurant Supervisor
Hilton Mclean Tysons Corner
03.2010 - 01.2012
Bachelor of Arts - Hospitality Administration And Management
George Mason University
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