Solomon Malacara
Chick-fil-A Director
Colorado Springs,CO
Summary
Summary
Results-driven and integrity focused Operations Director with a progressive career in Chick-fil-A. Consistent track record of turning around under-performing units by delivering continuous process improvements to drive quality and efficiency. Optimistic and respectful leader known for leading high achieving departments. Offering excellent communication, interpersonal and decision-making skills. Continuously pursuing personal growth.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Operations Director
Chick-fil-A South Nevada Avenue
05.2024 - Current
- Fostered strong relationships at all organizational levels, promoting collaboration between departments for optimal performance
- Established a culture of continuous improvement, empowering team members and leaders to maximize their skills
- Mentored team members and leaders, providing guidance and support that led to enhanced professional development and increased job satisfaction
- Owned restaurant organization and cleanliness, and all maintenance and technological repairs
- Owned day to day operations including all daily checklists, catering fulfillment, daily staffing needs and adjustments, team celebrations, restaurant security and management
Culinary Director
Chick-fil-A South Nevada Avenue
10.2023 - 05.2024
- Implemented food safety systems that maintained a clean and safe environment resulting in two-consecutive quarters scoring Food Safety Elite, 1st in over 1 year
- Strategically developed systems to reduce product spending and positively impact food cost resulting in a .89% 3 Month Positive Food Cost Gap, best in over 1 year
- Streamlined food preparation processes to ensure high quality production resulting in Surpassing Top 20% Nationwide CEM scores in Taste, Temperature and Portion in the Spring of 2024
- Maintained positive labor productivity of +$93.00 for 7 straight months with strategic planning and owning team member scheduling
Drive-Thru Director
Chick-fil-A South Nevada Avenue
04.2023 - 10.2023
- Creatively developed a 3rd Mobile Drive-Thru Lane resulting in breaking 17 drive-thru records and 33 overall restaurant records in 2023
- Streamlined systems that achieved high ranks including Top 8% of Chick-fil-A drive-thru's worldwide (Top 6% during lunch): #17 in the West Region of U.S., #2 in CO, and #1 in CO Springs in Summer of 2023
- Managed all drive-thru equipment organization including adaptation of inclement weather gear, and accounting for all inventory repairs
Front of House Director of Operations
Chick-fil-A South Nevada Avenue
07.2022 - 04.2023
- Implemented systems regarding genuine hospitality, speed of service and team performance resulting in a positive increase in CEM scores, and breaking multiple drive-thru records
- Streamlined cash management processes for organization, increased efficiency and reduced discrepancies
- Strategically investigated and recovered guest complaints and took special Initiative to solve problems with system malfunctions
- Assisted in talent development efforts by conducting interviews, and leveling up team members to new leadership roles
- Conducted and prepared materials for team meetings and developmental 1 on 1's
- Provided swift and knowledgeable emergency support in line with campus crisis protocols
- Intentionally exercised leading with Integrity in pursuit of setting examples and inspiring motivation
Shift Supervisor
Chick-fil-A South Nevada Avenue
08.2020 - 07.2022
Drive-Thru Coordinator
Chick-fil-A South Nevada Avenue
03.2020 - 08.2020
Team Member
Chick-fil-A South Nevada Avenue
12.2019 - 03.2020
Department of Percussion Director
Rampart High School, Mountain Ridge Middle School
01.2019 - 12.2020
- Provided creative world-class instruction, and meticulously structured materials for teams to learn, based on members skills
- Set achievable goals in pursuit of excellence which resulted in placement at state finals competitions (2 years consecutively)
- Conducted Individual and group interviews and performance evaluations
Assistant Manager
Kentucky Fried Chicken
10.2017 - 12.2019
- Served guests with accuracy and ensured speed of service of under 3 minutes, and store record-breaking 60 cars in one hour as certified Drive-Thru Speed Captain
- Handled shift change and inventory for supplies and food products
- Ensured catering orders were accurately; taken, prepared, and delivered
Education
No Degree - Business Management
Point University
Atlanta, GA 05.2024 - Current
GED -
Colorado GED
Colorado Springs 01.2024 - 01.2024
Skills
Leads Humbly
Communicates Clearly
Restaurant Knowledge and Execution
Business Knowledge and Execution
Acts Wisely
Persists Creatively
Shows Ownership
Connects Personally
Certification
ServSafe Certified
Timeline
Operations Director
Chick-fil-A South Nevada Avenue
05.2024 - Current
No Degree - Business Management
Point University
05.2024 - Current
GED -
Colorado GED
01.2024 - 01.2024
Culinary Director
Chick-fil-A South Nevada Avenue
10.2023 - 05.2024
ServSafe Certified
10-2023
Drive-Thru Director
Chick-fil-A South Nevada Avenue
04.2023 - 10.2023
Front of House Director of Operations
Chick-fil-A South Nevada Avenue
07.2022 - 04.2023
Shift Supervisor
Chick-fil-A South Nevada Avenue
08.2020 - 07.2022
Drive-Thru Coordinator
Chick-fil-A South Nevada Avenue
03.2020 - 08.2020
Team Member
Chick-fil-A South Nevada Avenue
12.2019 - 03.2020
Department of Percussion Director
Rampart High School, Mountain Ridge Middle School
01.2019 - 12.2020
Assistant Manager
Kentucky Fried Chicken
10.2017 - 12.2019