Solomon McGuire
Pflugerville,TX
Summary
Through my 7 years of work experience, I have shown my great work ethic and my ability to learn whatever is necessary to go above and beyond for the job that I am assigned. I started my work career with poor customer service, but have been able to improve every single year, especially with my job at WellSky, where I would take calls and resolve issues. I am also very punctual and honest, and I do everything in my power to stay in constant communication with my bosses and coworkers. I am hoping to find a start to my career where I can benefit the company, as well as continue to refine my skills.
Overview
2
2
years of professional experience
Work History
Service Technician
Atmos Energy
11.2023 - Current
- Traveled from house to house to inspect and read meters for safety and billing .
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Barista
Summer Moon Coffee
07.2023 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
Support Analyst
WellSky
07.2022 - 04.2023
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Created user accounts and managed access control.
Education
BBA - Corporate Finance
Colorado State University
Fort Collins, CO05.2022
Associate of Science - Business Administration
Austin Community College
Austin, TX05.2020
Skills
Attention to Detail
Troubleshooting ability
Customer Service
Mathematics
Punctuality
Software Knowledge
Microsoft Office
Accomplishments
- Received my associate's degree by the age of 17, and my bachelor's degree by the age of 19.
Leadership
- Coached winter league basketball of kids.
- Was a youth leader for AWANA.
Timeline
Service Technician
Atmos Energy
11.2023 - Current
Barista
Summer Moon Coffee
07.2023 - 11.2023
Support Analyst
WellSky
07.2022 - 04.2023
BBA - Corporate Finance
Colorado State University
Associate of Science - Business Administration
Austin Community College
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