Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Quote
Accomplishments
Timeline
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Solomon Nkugwa

Solomon Nkugwa

Silver Spring,MD

Summary

Operations Director Career

Dynamic Operations Director and Organizational Communication Expert with over 15 years of experience, operating in a diverse, fast, ever-changing, cross-cultural environment. Skilled in managing, coordinating, directing and engaging the marketplace and communities with a proven track record of attaining intended business outcomes. Recognized for practical leadership in improving organizational service delivery and quality of life for both clients and staff. Recognized for designing, monitoring and evaluation of protocols which improve efficiency and staff performance-resulting in operational cost reduction. Recognized for public speaking and community engagement initiatives which raise awareness and build winning brands. A team player and quick learner-with an excellent attendance streak, flexibility and adaptability to new work methods and technologies including social media and automation of processes which exceed organizational and operational expectations.

Overview

20
20
years of professional experience
5
5
Certification

Work History

Program Director

NileBridge International
01.2015 - Current
  • Supervise, train, manage and evaluate performance-providing high-quality services and value to program participants
  • Establish ongoing direction and leadership for program operations-moving technical and adaptive concepts from paper to effective execution
  • Writing and editing organizational, business and technical documents
  • Developing and implementing program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission
  • Increase response and participation by designing, monitoring and evaluation of community programs for internationals, refugees and other immigrants development programs
  • Concept designer and director: Youth Activity Day Event (https://www.nilebridge-int.com/featured-project) 2022
  • Job fair Planning, organizing and execution for immigrants-State of Maryland Partnership, Lutheran Church and NileBridge International
  • Concept designer and director: DMV Youth Talent Show (https://www.nilebridge-int.com/projects-2) 2023

Assistant Operations Manager

Community Concepts Inc.
06.2019 - 12.2020
  • Assisted Operations Manager in group home management
  • Helped team members by training and coaching each on methods for delivering exceptional service to clients
  • Scheduled, programmed, and supervised both staff and clients
  • Managed house operational responsibilities for smooth running and maintenance
  • Administered medication and scheduled individuals' medical encounters
  • Streamlined waste and reduced operational costs by 25%

Donor Relations Manager

Global Soap Project
07.2013 - 05.2018


  • Advised and liaised globally on cost benefit relations between donor and beneficiaries
  • Coordinated advocacy and led capacity building and community engagement events
  • Cultivated and managed donor relations
  • Analyzed and entered data such as donor receipts and profiles using E-tapestry
  • Conducted fundraising campaigns and increased revenue by 30%

Senior Communication Coordinator

Global Youth Foundation
05.2009 - 12.2013
  • Advised and provided strategic communication resulting in informed decisions
  • Monitored, and evaluated marketing and fundraising strategy
  • Streamlined redundancies and bureaucracies between donors and beneficiaries
  • Built and maintained relationships with pertinent stakeholders with non-profit communities
  • Increased overall communication, which resulted in significant stakeholder participation of donor commitments
  • Generated and evaluated donor reports and made recommendations which improved donor relations by 30%

SME Coordinator/Business Adviser

Enterprise Uganda
01.2006 - 12.2008


  • Mobilized participants and organized workshops for small and medium entrepreneurs (SMEs)
  • Provided business advisory services and capacity building tools to SMEs
  • Conducted legislative campaigns and lobbied local government for fair SME economic policies
  • Advised on business planning, common sense/low-cost marketing and branding strategies
  • Reduced over all SMEs' operational business costs by 35%

Fundraising Coordinator/Spokesperson

Friends In The West
01.1998 - 09.2000
  • Coordinated and supervised "The African Children's Choir" on a world tour covering over 38 States in America and various cities in Europe covering England, Scotland, and Northern Ireland
  • Managed their post-traumatic stress disorders
  • Established hybrid curriculums for Children's English language instruction
  • Conducted high performance choir presentations in professional music world tour settings.
  • Spoke, and conducted children's advocacy and fundraising sessions
  • Increased donor funding and child sponsorships by 35%

·

Education

Master of Arts - International Development Administration

Western Michigan University
Kalamazoo, MI
06.2013

Bachelor of Arts - Organizational Communication

Western Michigan University
Kalamazoo, MI
05.2005

Associate of Arts - Communication And Rhetoric

Grand Rapids Community College
Grand Rapids, MI
05.2003

High School Diploma -

Nakasero Senior Secondary School
Kampala, Uganda
12.1990

Skills

  • Management of people and their human resource needs for effective operational outcomes
  • Excellent interpersonal and customer/client service
  • Analytical, writing, and editing
  • Training, development and capacity building
  • Program design, planning, monitoring and evaluation
  • Public relations/communication
  • Advocacy and counseling
  • Practical health systems software for documentation, and reporting
  • Qualitative marketing strategies and Social Media development, presence, and sustainability

Certification

· Exercising Leadership: Foundational Principals – Kennedy School of Government-Harvard

· Steven Minister-Counseling/Leadership- Steven Ministry

· Certificate of Appreciation for a Cultural and International Development Workshop facilitation to the American Soldiers- 415th Civil Affairs Battalion, Michigan

· Completing an America policy class -Kennedy School of Government-Harvard

. CPR./First Aid

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"The heights by Great men reached and kept were not attained by sudden flight, but they, while their companions slept were toiling upward in the night."
Henry Wadsworth Longfellow-February 27, 1807 – March 24, 1882

Accomplishments

-Recognized for both public and interpersonal communication which led to clarity of cause and need as well as resolving conflict

-Recognized for operational coordination and management which saved time and resulted in efficiency

-Recognized for practical leadership which resulted in the improvement of service delivery and quality of life for both clients and staff

-Recognized for designing, monitoring and evaluation of protocols which improved efficiency and staff performance-resulting in operational cost reduction

-Recognized for public speaking and community engagement initiatives which raise awareness and build winning brands

Timeline

Assistant Operations Manager

Community Concepts Inc.
06.2019 - 12.2020

Program Director

NileBridge International
01.2015 - Current

Donor Relations Manager

Global Soap Project
07.2013 - 05.2018

Senior Communication Coordinator

Global Youth Foundation
05.2009 - 12.2013

SME Coordinator/Business Adviser

Enterprise Uganda
01.2006 - 12.2008

Fundraising Coordinator/Spokesperson

Friends In The West
01.1998 - 09.2000

Master of Arts - International Development Administration

Western Michigan University

Bachelor of Arts - Organizational Communication

Western Michigan University

Associate of Arts - Communication And Rhetoric

Grand Rapids Community College

High School Diploma -

Nakasero Senior Secondary School
Solomon Nkugwa