Solomon Phillips

• Assisted coworkers and staff members with special tasks on daily basis.
• Cultivated strong customer relationships by providing responsive and effective customer service to over one thousand accounts, including non-profits, school boards, state agencies, and mine subsidence entities.
• Managed financial transactions, including deposits and refunds, utilizing SAGE and WVOASIS systems, ensuring accuracy and compliance with established procedures.
• Coordinated with the State Treasurer's Office to facilitate financial transactions and resolve any issues or discrepancies.
• Provided comprehensive training for new employees, ensuring their proficiency in customer service protocols, financial systems, and administrative procedures.
• Played a crucial role in coordinating purchases and managing surplus inventory, optimizing resource allocation and reducing waste.
• Demonstrated proficiency in utilizing Microsoft and Google products for efficient document management, communication, and data analysis.

• Assisted in the management of mine subsidence programs by providing administrative support, including document organization and data entry.
• Utilized scanning equipment to digitize and archive historical documents related to mine subsidence activities, ensuring accessibility and preservation of records.
• Managed incoming phone calls, addressing inquiries from stakeholders and directing calls to appropriate personnel.
• Handled incoming and outgoing mail, including sorting, distributing, and processing correspondence in a timely manner.
• Assisted in renewing insurance accounts by gathering necessary documentation, completing forms, and communicating with insurance providers as needed.
• Maintained accurate records and databases related to insurance accounts, ensuring compliance with policies and procedures.

• Managed filing systems to ensure accurate and timely documentation retrieval.
• Answered incoming calls, provided courteous and efficient assistance to callers, and directing inquiries to appropriate personnel.
• Utilized scanning equipment to digitize and archive important documents, maintaining data integrity and accessibility.
• Assisted with sorting and distributing incoming mail and packages.
• Supported office staff with various administrative tasks as needed, including data entry, photocopying, and scheduling appointments.
• Maintained cleanliness and organization of office spaces to uphold professional standards.

Worked in office. Answered phone and performed other office duties

• Scanned and uploaded court documents to WV Supreme Court database.