Solomon Smith
West Des Moines,IA
Summary
Proven leader in fast-paced environments, exemplified at Perkins where I enhanced team efficiency and customer satisfaction. Skilled in upselling strategies and fostering team collaboration, I consistently improved service delivery and operational standards. My ability to resolve issues swiftly underscores my commitment to excellence and team success.
Overview
17
17
years of professional experience
Work History
Shift Manager
McDonald's
02.2008 - 12.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Overnight Associate
Walmart
12.2022 - 01.2024
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
- Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
Overnighter and Kitchen Manager
Kum & Go
01.2019 - 09.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Server
Perkins
08.2012 - 11.2013
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Sales Associate
New York & Company
03.2011 - 05.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Package Handler
Fed Ex Home Delivery
04.2011 - 09.2011
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Education
High School Diploma -
Crete Monee High School
Crete, IL06-2025
Skills
- Customer Service 15 years
- Order accuracy
- Policy enforcement
- Problem resolution
- Relationship building
- Conflict resolution
- Client relations
- Professional telephone demeanor
- Microsoft PowerPoint
- Building rapport
- Assertiveness
- Store maintenance
Timeline
Overnight Associate
Walmart
12.2022 - 01.2024
Overnighter and Kitchen Manager
Kum & Go
01.2019 - 09.2021
Server
Perkins
08.2012 - 11.2013
Package Handler
Fed Ex Home Delivery
04.2011 - 09.2011
Sales Associate
New York & Company
03.2011 - 05.2012
Shift Manager
McDonald's
02.2008 - 12.2024
High School Diploma -
Crete Monee High School
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