Solona Harrod
Philadelphia,United States
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
9
9
years of professional experience
Work History
HHA
Holy Redeemer Home Care
07.2023 - Current
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Program Manager
Community Options Inc
10.2022 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Collections Agent
Nextus Billing Solutions
05.2020 - 01.2023
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Directed day-to-day collections functions.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Community Manager
KenCCID
03.2016 - 04.2020
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Education
Associate of Science - Nursing
Community College of Ph
06.2024
No Degree - Medical Assistant
PNS
09.2002
High School Diploma -
West Philadelphia High School
Philadelphia, PA06.2002
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Team leadership and direction
Education
Philadelphia, PA,Philadelphia, PA,Philadelphia, PA
Contact
Philadelphia, PA 19129
Timeline
HHA
Holy Redeemer Home Care
07.2023 - Current
Program Manager
Community Options Inc
10.2022 - Current
Collections Agent
Nextus Billing Solutions
05.2020 - 01.2023
Community Manager
KenCCID
03.2016 - 04.2020
No Degree - Medical Assistant
PNS
High School Diploma -
West Philadelphia High School
Associate of Science - Nursing
Community College of Ph
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