Ryan Eve Smith

Work History

Strategy & Operations Consultant

Smith Strategies & Solutions

01.2021 - Current

Providing solutions to modern challenges facing business owners and companies through customized strategic plan, including:
Budget Analysis
Restructuring
HR solutions (Payroll, Employee problems, Hiring/Firing)
Client Relations
Rebranding
Profitability
Sustainability
Selected project experience:
Consultant to HOA Community boards – Proposing and managing Roof and Exterior replacement and maintenance projects – totaling $10M
Consultant to fintech company structuring implementation of 5-star concierge service to Private Home Rental companies in Nashville, TN and Arizona
Providing consultant, on-site design and project management services to small home developer in residential renovation
Projects ranging from entire home renovations to design and build jobs to high-end luxury bathroom renovations
Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Spearheaded third-party contract negotiations to obtain favorable pricing and scheduling parameters.
Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
Developed complete business plans and operational strategies for new and existing business.

Director of Operations & Compliance

King Homes

03.2020 - 12.2021

Served as Primary Consultant on compliance, procurement, operations, risk management, market and data analysis, reporting directly to President, Department Leaders and Board Members
Promoted to Director of Operations and Compliance, with focus on revamping and restructuring
Defined, implemented and revised operational policies and guidelines.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Supervised daily operations of multi-million dollar property management and developer operation.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency Implemented $12M plan to rebuild and rebranded company;
Modernized company through development of company brand, creation of logo and innovative website
Increased market visibility by 300%, allowing for broader
Transitioned from outdated pen-to-paper procedures to custom built CRM within Yardi Breeze
Saved 500K per year by strategically reallocated funds for outsourced labor to newly hired “in-house” renovation and repair teams
Simplified and streamlined current “maintenance/repair procedures” resulting in 24-72 hour turnaround time
Decreased percentage of returned security deposits by 50%
Increased property values to at or above market through renovations of over 100 homes
Increased monthly rental rates of newly renovated homes by 6%
Organized and managed repairs and updating of remaining homes
Lowered yearly maintenance costs by 150%
Succeeded in lowering monthly delinquency rate to 2% and increased yearly gross by $2.1M.

Co-Founder & Director of Operations

Impact Roofing & Construction

01.2017 - 01.2019

Co-Founder & Director of Operations

Titan Construction BRB, Inc

01.2015 - 01.2019

Built both companies with partner from ground-up, including development of company brand, logo, website design and all marketing efforts, as well as designed and built company CRM within Acculynx
Established highly motivated and successful work environment through development of all company processes, employee handbook, and compensation program
Actively involved in all aspects of business including;
Conducting roof inspections, contract negotiations and writing, insurance adjustments, project management, material procurement, cost estimating using Xactimate, coordinating, scheduling, invoicing, and maintenance of CRM database
Created 12-week, hands-on training program of each new sales person
Successfully promoted and marketed company, growing client database and increasing brand recognition by 200% in less than 12 months.
Fostered and and expanded business from Residential to encompass
Commercial, growing both companies to a combined yearly revenue of$15M.
Conducted target market research to scope out industry competition and identify advantageous trends
Established foundational processes for business operations
Identified business development challenges and customer concerns for proactive resolution
Evaluated suppliers to maintain cost controls and improve operations
Established team of motivated and highly skilled employees to help run business.
Recruited, interviewed and hired new staff members and developed training materials for employees.
Established foundational processes for business operations.

New Homes Sales Specialist

Brokers And Developers

01.2010 - 01.2016

Reviewed and executed confidential documents, contracts and disclosures.
Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
Developed new business and managed new and existing clients.
Coordinated appointments to show tenants and buyers prospective homes.
Negotiated contracts with buyers and sellers to maximize customer savings.
Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Performed home evaluations and developed competitive market analysis for individual homes.
Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Generated leads for sales and rental properties through cold calls and referrals.
Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Developed polished and successful sales presentations to highlight product benefits, quality and advantages against competitors.
Presented properties to show quality and market comparisons through self-developed presentations.
Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in DC metro area.
Designed and staged homes for optimum showings and photography.
Drafted contracts for purchases, sales and [Type] workers for home repairs before move-ins and final steps.
Boosted residential sales through persuasion, negotiation and issue resolution.
Maintained computer systems and provided technical assistance for computer operations for entire office.
Liaised between buyers and sellers of residential properties worth over a million dollars.

Mortgage Consultant

Wells Fargo Home Mortgage

01.2007 - 01.2010

Oversaw sales and underwriting processes of mortgage lending office.
Explained different types of loans pertaining to client situations.
Worked with underwriters to fix application problems and resolve issues.
Reviewed loan files and updated to match current standards.
Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Fielded customer complaints and provided solutions.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Monitored pipelines to track and log status of loans.
Explained very technical financial information to applicants in easy to understand language.
Proactively identified solutions for customers experiencing credit issues.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Administrative Assistant

Fabiani & Company Consultants

01.2005 - 01.2007

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Handled client correspondence and tracked records to foster office efficiency.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Performed research to collect and record industry data.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.

Administrative Assistant

Capital Hill Consulting Group

01.2004 - 01.2005

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Created PowerPoint presentations for business development purposes.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
Volunteered to help with special projects of varying degrees of complexity

Summary

Overview

Work History

Strategy & Operations Consultant

Director of Operations & Compliance

Co-Founder & Director of Operations

Co-Founder & Director of Operations

New Homes Sales Specialist

Mortgage Consultant

Administrative Assistant

Administrative Assistant

Education

Associate of Arts - Psychology

Skills

Certification

Timeline

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