Solveig Croker
Trumansburg
Summary
Dynamic customer service professional with a proven track record at E and V Energy, adept at resolving complex inquiries and enhancing customer loyalty. Skilled in active listening and problem resolution, I effectively managed high-stress situations, leading to increased satisfaction and retention rates. Committed to continuous improvement and operational excellence.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representitive
E and V Energy
08.2020 - 07.2025
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Maintained detailed records of customer interactions to enhance service quality and follow-up efficiency.
- Collaborated with cross-functional teams to streamline processes and improve overall customer satisfaction.
- Implemented feedback mechanisms to gather insights for continuous service improvements and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative-bank Teller
Tompkins Trust Company
02.2012 - 09.2019
- Resolved customer inquiries efficiently to enhance overall satisfaction and loyalty.
- Guided customers through account setup and maintenance processes, ensuring accurate completion.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Associate of Arts - General Studies
Tompkins Cortland Co Munity College
Dryden, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Professional telephone demeanor
- Call management
- Problem resolution
- Paperwork processing
- Administrative support
Refereces
Brandy Besemer 607-387-7331
Manager Tompkins Trust Co pany Trumansburg
Timeline
Customer Service Representitive
E and V Energy
08.2020 - 07.2025
Customer Service Representative-bank Teller
Tompkins Trust Company
02.2012 - 09.2019
Associate of Arts - General Studies
Tompkins Cortland Co Munity College