SOMALIA GIBSON
Fort Worth,Texas
Summary
I am a results-driven hospital administration professional with extensive experience in managing healthcare operations, optimizing patient services, and ensuring regulatory compliance. With a strong background in financial oversight, staff management, and strategic planning, I have successfully improved operational efficiency and enhanced patient care delivery. I excel in coordinating multidisciplinary teams, implementing innovative solutions to streamline processes, and maintaining a high level of service standards. My dedication to achieving both organizational and patient satisfaction goals drives me to continuously improve hospital functions and contribute to the overall success of healthcare initiatives.
Experienced in leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Team Lead
Catapult Health
03.2019 - Current
- Analyze organizational efficiency, profitability, and structure, providing strategic recommendations for performance enhancement and operational excellence.
- Serve as the Senior Consultant on a Primary Health Care Team, leading the delivery of screening, diagnostic treatment, and supportive services.
- Collaborate with clients to develop and implement personalized health solutions that promote long-term wellness and improved health outcomes.
- Facilitate health education training sessions for patients to empower informed decision-making, and encourage preventive care practices.
- Drive continuous process improvement initiatives by assessing current treatments, and identifying opportunities for innovation and efficiency.
- Prepare and route laboratory specimens for timely analysis and testing, adhering to strict quality and safety protocols.
Owner
Innated Yard Service
03.2013 - Current
- Conducted proactive follow-ups with customers post-service to ensure satisfaction, and address any additional needs or concerns.
- Operated and maintained a variety of landscaping equipment, ensuring safety compliance and operational efficiency.
- Scheduled and coordinated daily routes to optimize service delivery and minimize downtime.
- Built and nurtured long-term client relationships through consistent service excellence and personalized attention.
- Delivered comprehensive lawn care and maintenance services to residential and commercial clients across the Dallas/Fort Worth, Texas, metroplex.
- Ensured high levels of customer satisfaction by maintaining exceptional service standards, and timely communication.
- Provided prompt, reliable, and high-quality landscaping services tailored to clients' needs.
Patient Care Concierge
Prenuvo
02.2023 - 03.2024
- Handled high volumes of inbound and outbound calls and emails, providing support with medical intake forms, post-scan inquiries, appointment reminders, patient surveys, and scheduling consultations with Nurse Practitioners.
- Maintained accurate and confidential patient records using electronic health systems (EHR/EMR), ensuring data integrity and compliance.
- Performed identity and payment verification in compliance with HIPAA, and organizational standards.
- Assisted members with preparation for MRI procedures, including dressing support, and patient escort to the scanning area.
- Delivered scan report details, and ensured clear communication of next steps, maintaining a high level of patient care and satisfaction.
- Collaborated with medical staff and administrative teams to streamline workflow and enhance the patient experience.
- Resolved patient concerns with professionalism and empathy, contributing to improved service quality and retention.
Financial Advisor
Northwestern Mutual
05.2017 - 04.2019
- Developed and implemented tailored financial plans to support client objectives, such as retirement planning, education funding, estate planning, and wealth management.
- Advised clients on appropriate insurance solutions, investment opportunities, and long-term wealth-building strategies.
- Delivered clear, informative presentations on Northwestern Mutual's product offerings, including life insurance, disability insurance, and long-term care plans.
- Remained current on industry trends, regulatory changes, and maintained all necessary certifications and licensing requirements.
- Maintained accurate documentation of all client interactions, financial recommendations, and compliance-related activities.
- Actively participated in professional associations, attended industry events, and utilized digital marketing strategies to attract and retain clients.
Regional Manager/Lead Health Consultant
Provant Health Solutions
04.2007 - 01.2017
- Recruited, trained, and supervised multidisciplinary screening staff, including technicians, registered nurses, and administrative personnel.
- Conducted regular performance evaluations, and ensured adherence to organizational protocols and standard operating procedures.
- Implemented and monitored quality control measures for biometric screenings and data collection processes, ensuring accuracy and consistency.
- Served as the Senior Consultant on a primary healthcare team, delivering screening, diagnostic, and supportive health services.
- Ensured strict compliance with HIPAA, OSHA, and other federal and state regulatory requirements to safeguard patient privacy and workplace safety.
- Identified and cultivated new business opportunities and strategic partnerships to expand service offerings and market reach.
Patient Care Technician/Unit Secretary
Harris Methodist Hospital
06.2002 - 04.2008
- Supported patients with activities of daily living (ADLs), including bathing, dressing, toileting, ambulation, and bed transfers, ensuring dignity and comfort.
- Assisted nursing staff with obtaining and documenting patients' vital signs, performing EKGs/ECGs, and collecting specimens for laboratory testing.
- Maintained Electronic Medical Records (EMRs) and managed patient documentation with a high degree of accuracy and confidentiality.
- Coordinated patient admissions, transfers, and discharges, collaborating with multidisciplinary teams to ensure seamless transitions of care.
- Served as a point of contact for families, emergency medical services (EMS), and law enforcement, maintaining professionalism and patient privacy.
- Facilitated communication with radiology, laboratory services, and other departments to expedite diagnostic testing and procedures.
- Provided general information and updates to patient families while strictly adhering to HIPAA regulations.
Bank Teller
Bank One
01.2001 - 06.2002
- Referred customers to appropriate banking products and services, including loans, credit cards, and investment options, contributing to cross-selling efforts and customer retention.
- Provided prompt and knowledgeable responses to customer inquiries, both in person and over the phone, maintaining a high level of professionalism.
- Delivered exceptional customer service by processing deposits, loan payments, and issuing savings withdrawals with accuracy and efficiency.
- Accurately cashed checks, and handled a variety of financial transactions in compliance with bank policies and regulatory standards.
- Processed and recorded night deposits and mail-in transactions, ensuring secure handling, and timely posting.
- Promoted and sold financial instruments such as cashier's checks, traveler's checks, and Series E bonds to meet customer needs.
Education
Master's Degree - Healthcare Administration
Texas Tech University Health Science Center
Texas07-2025
Bachelor of Science - Health Administration
University of Phoenix
01.2013
High School Diploma - undefined
Paul Laurence Dunbar High School
01.1999
Skills
- Team leadership
- Comprehensive patient evaluation
- Team development
- Mentorship leadership
- Risk analysis expertise
- Supply chain management
- Inventory optimization
- HIPAA compliance
- Perform X-ray imaging
- Proficient in WordPerfect
- Presentation design
- Advanced Excel proficiency
- Experience with Salesforce
- Wellness program development
- Efficient barcode scanning
- Data analysis
- Keyboard proficiency
- Lipid profile analysis
- Diabetes management testing
- Charting documentation processes
- BAC screening documentation
- Trauma response specialist
- Specimen collection expertise
- Compliance management
- Tube labeling accuracy
- Monitoring performance metrics
- Patient care assistance
- Proficient in Microsoft Windows
- Wellness coaching
- Proficient in Microsoft Office
Certification
- CATAPULT HEALTH: Do What's Right Award, 2022
- TEXAS TEACHERS: Teacher Certifications, November 2018
- NORTHWESTERN MUTUAL: Series 6, 7, and 63 Certifications, 2017
- PENN FOSTER: Certified Wedding Planner, 2012
- PERFORMANCE MATTERS: X-Ray Technician Certification, 2003
- EDUCATION AMERICA: Medical Assistant Certification, 2002
Timeline
Patient Care Concierge
Prenuvo
02.2023 - 03.2024
Team Lead
Catapult Health
03.2019 - Current
Financial Advisor
Northwestern Mutual
05.2017 - 04.2019
Owner
Innated Yard Service
03.2013 - Current
Regional Manager/Lead Health Consultant
Provant Health Solutions
04.2007 - 01.2017
Patient Care Technician/Unit Secretary
Harris Methodist Hospital
06.2002 - 04.2008
Bank Teller
Bank One
01.2001 - 06.2002
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma - undefined
Paul Laurence Dunbar High School
Master's Degree - Healthcare Administration
Texas Tech University Health Science Center