Somalia Montes

Clinica Guerra

09.1987 - Current

Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
Supported office staff and operational requirements with administrative tasks.
Provided exceptional customer service, addressing patient concerns promptly and professionally.
Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Carried out front office duties utilizing data entry skills in framework of medical database.
Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
Provided prompt, polite and professional in-person and telephone customer service.
Used [Software] to schedule appointments for doctor visits and procedures.
Received, recorded and filed medical payments by check, cash, and credit card.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Registered patients and completed associated paperwork for accurate records.