Somalyta Dina

• Assisted customers in person and by telephone by explaining services, procedures, pricing, and operational

requirements while providing professional customer service.

• Gathered, reviewed, and verified customer instructions for wash-and-fold and dry-cleaning orders to ensure

services were completed accurately and according to customer specifications.

• Resolved customer concerns, service discrepancies, and complaints by evaluating situations, identifying solutions,

and communicating outcomes effectively.

• Provided assistance and educated customers on the safe and proper use of equipment, clearly explaining

operational procedures and safety requirements.

• Coordinated wash-and-fold and dry-cleaning services for multiple customers while maintaining accurate records

and ensuring timely completion of services.

• Supervised staff operations, monitored workflow, and ensured compliance with established procedures and

quality standards.

• Trained new employees on customer service practices, operational procedures, and workplace policies.

• Maintained inventory records and monitored supply levels to support uninterrupted business operations.

• Conducted routine inspections of equipment, identified operational issues, and coordinated corrective actions to

maintain service availability.

• Performed opening, closing, and shift-change procedures requiring accuracy, accountability, and attention to

detail.

• Demonstrated professionalism and sound judgment when handling sensitive customer concerns and high-

pressure situations.